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Client Services Coordinator

9 hours, 23 minutes ago
United States
Full-time
Junior
Project Coordinator
Customer and Technical Support
Apply Now

Private Health Management

Private Health Management is a healthcare company that provides complex care management, healthcare navigation, intensive case management, expert physician referrals, research support, and coordinated treatment guidance for people facing serious or complex medical conditions.

Healthcare
201-500
Founded 2007
View All Jobs 4

Description

  • Deliver a seamless, high-touch client experience for people navigating serious and complex medical conditions.
  • Coordinate client engagement details, including care needs, appointments, services, and follow-up items.
  • Build trusted client relationships through responsive, personalized, concierge-level service.
  • Partner with clinicians, researchers, physician offices, and external service providers to support client care.
  • Support clients as they access PHM resources and navigate complex healthcare systems.
  • Proactively assess client care needs through direct communication.
  • Kick off client engagements from welcome email through registration completion.
  • Facilitate scheduling and billing support with physician offices and service vendors.
  • Take ownership of meeting details, follow-up, and action item completion.
  • Support clinical trial eligibility assessment and enrollment processes.

Requirements

  • 1+ year of professional care coordination experience in a complex environment.
  • Demonstrated ability to provide concierge-level customer service.
  • Exceptional written and verbal communication skills.
  • Professional presence with discretion when handling confidential information.
  • Ability to multitask and thrive in a fast-paced, ever-evolving environment.
  • Positive, client-focused, can-do orientation with openness to new ideas.
  • Strong comfort with technology and ability to learn new tools and systems quickly.
  • Bachelor’s degree (BA or BS) preferred.
  • Experience working with clinicians, researchers, or healthcare providers is preferred.

Benefits

  • Target base salary of $60,000 to $65,000.
  • Health, dental, and vision benefits.
  • Annual cash incentive program.
  • 401(k) with match.
  • Flexible PTO.
  • PHM for PHM services for employees and dependents.
  • Remote role with employees across the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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