Endpoint Systems Engineer (L2)

23 hours, 34 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services

Description

  • Perform patching and updates for client systems using Kaseya VSA.
  • Manage and deploy operating system and application patches through Microsoft Intune.
  • Support patching activities using Datto RMM, including monitoring deployments, troubleshooting failures, and ensuring successful rollouts.
  • Generate and maintain patch compliance reports to ensure systems meet security and compliance standards.
  • Deploy, update, and manage third‑party applications across endpoint devices.
  • Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues.
  • Maintain endpoint performance, stability, and security across multiple environments.
  • Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system while following defined SLAs and operational processes.
  • Maintain accurate endpoint documentation and asset visibility in Liongard and assist with remediating Liongard deployment backlog (review/fix failed inspections, re‑establish connections/configurations, and validate asset data).

Requirements

  • 3–5 years of experience in endpoint management, systems engineering, or desktop support roles.
  • Strong hands‑on experience with endpoint patching and update management.
  • Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM.
  • Familiarity with ConnectWise or similar ITSM/ticketing platforms.
  • Working knowledge of PowerShell scripting.
  • Strong troubleshooting, documentation, and communication skills.
  • Ability to work independently in an L2 capacity with minimal supervision and follow SLAs in a high‑volume, ticket‑driven environment.
  • Experience working in a Managed Services Provider (MSP) environment (preferred).
  • Previous experience with Liongard for asset management and remediation (preferred).
  • Exposure to patch compliance reporting, audit support, and an understanding of endpoint security best practices (preferred).

Interested in this position?

Apply directly on the company website

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