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Customer Collections Specialist (Remote)

1 month ago
South Africa
Full-time
Junior
Accountant
Customer and Technical Support
Salesforce
Apply Now
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 35

Description

  • Manage a portfolio of residential and commercial accounts, including high-value and multi-location accounts, to recover outstanding balances and minimize delinquencies.
  • Use negotiation and persuasion to secure payment commitments while preserving professional customer relationships.
  • De-escalate difficult customer situations through active listening, empathy, and problem-solving.
  • Use Salesforce, Zuora, Nexamp Portal, and other systems to research issues and resolve account problems efficiently.
  • Accurately document, track, and update collections activities to maintain compliance and process accuracy.
  • Perform skip tracing to locate hard-to-reach customers using investigative tools and strategies.
  • Handle outbound calls, inbound inquiries, customer emails, Salesforce cases, and follow-ups to ensure timely resolution.
  • Explain community solar benefits and savings to support customer retention and encourage continued engagement.
  • Collaborate with internal teams and other departments to ensure cases are managed appropriately and best practices are shared.
  • Meet or exceed departmental KPIs, including dollars collected and call volume targets.

Requirements

  • 2+ years of professional collections experience.
  • Strong verbal and written communication skills.
  • Knowledge of billing and collections procedures.
  • Experience with skip tracing tools and investigative techniques.
  • Salesforce or a similar CRM system experience required.
  • Proficiency in Excel, typing, and computer navigation.
  • Excellent attention to detail in client-facing communication.
  • Ability to work effectively with diverse teams in a collaborative environment.
  • Self-motivated, self-starting, and self-assured.
  • Availability to work US EST/CST business hours, 8 AM to 5 PM.

Benefits

  • Market competitive salary.
  • OPD benefit.

Interested in this position?

Apply directly on the company website

Apply Now

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