Software Support Specialist I

2 hours, 47 minutes ago
Entry Level
Customer and Technical Support
Precision Medicine Group

Precision Medicine Group

Precision Medicine Group specializes in precision medicine, utilizing targeted expertise and data insights to accelerate drug development and enhance the commercialization of next-generation medical products for the pharmaceutical and life sciences ind...

Pharmaceuticals
251-1K
Founded 2012

Description

  • Serve as the first point of contact for internal end-users and provide customer service support.
  • Monitor and manage incoming support requests through the ticketing system.
  • Troubleshoot basic software issues and deliver clear, timely resolutions.
  • Escalate complex issues to senior team members or other departments when needed.
  • Document user interactions, issues, and resolutions accurately in the ticketing system.
  • Collaborate with team members to identify recurring issues and recommend improvements.
  • Maintain a positive and professional attitude while assisting users.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 1-2 years of experience in a help desk or technical support environment.
  • Knowledge of common operating systems such as Windows and macOS.
  • Familiarity with productivity tools.
  • Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk is preferred.
  • Strong communication and problem-solving skills.
  • Ability to ask questions and seek guidance when needed.
  • Eagerness to learn new technologies and processes.
  • Basic understanding of software applications and troubleshooting.
  • High attention to detail and strong organizational skills.

Interested in this position?

Apply directly on the company website

Apply Now

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