Implementations Engineer

1 month, 3 weeks ago
Full-time
Mid Level
Project and Program Management
Portless

Portless

Portless is a direct fulfillment platform and third-party logistics (3PL) provider based in Shenzhen, China. It specializes in helping eCommerce brands ship orders directly from Asian manufacturing hubs to customers worldwide. By operating a 170,000 sq. ft. fulfillment center near factories, Portless significantly reduces lead times to as little as 5-6 days, offering a domestic-like experience for international shipments. The company provides a range of services, including direct fulfillment with local packaging and custom branding, and delivers to over 55 countries using domestic last-mile carriers. Portless integrates seamlessly with eCommerce platforms like Shopify and WooCommerce, and offers features such as tariff deferment guidance and high pick-and-pack accuracy. With no minimum order requirements, Portless supports brands in scaling efficiently by fulfilling actual demand post-production. The company has shipped 2.9 million packages globally and is recognized for its innovative approach to logistics, helping midmarket DTC brands expand internationally.

logistics & supply chain
11-50
$18M raised

Description

  • Lead the end-to-end merchant onboarding process with personalized, white-glove project management.
  • Develop and execute implementation plans to keep launches on time and within scope.
  • Maintain proactive stakeholder communication and flag risks or delays early.
  • Lead integration of client ERP, OMS, and related systems with Portless using API and EDI protocols.
  • Oversee SKU and inventory data migration, including format mapping and validation for accuracy.
  • Troubleshoot setup issues across Shopify configurations and custom integrations.
  • Partner with Operations to validate warehouse workflows for receiving, picking, and packing.
  • Coach merchants on labeling, product best practices, and inbound routing requirements.
  • Ensure pack stations, replenishment strategies, and other operational setups are ready for launch.
  • Lead go-live readiness, create merchant-specific SOPs and technical documentation, and hand off to Hypercare and Customer Success.

Requirements

  • Fluent English with exceptional communication and presentation skills.
  • 3+ years of experience in implementation, onboarding, or warehouse technology roles.
  • Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations.
  • Strong logistics knowledge, including inventory management, bonded and non-bonded requirements, and e-commerce fulfillment.
  • Advanced analytical and problem-solving skills, including data manipulation with Excel or SQL.
  • Ability to work with extreme ownership in a kind-and-caring team environment.
  • Strategic and adaptable mindset with the judgment to drive measurable value for merchants.
  • Meticulous attention to detail and comfort operating in a fast-paced 0-to-1 environment.

Interested in this position?

Apply directly on the company website

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