Client Success Specialist

5 months ago
Contract
Junior
Customer and Technical Support
Popmenu

Popmenu

Popmenu provides a customer engagement platform specifically designed for the restaurant industry, enabling establishments to enhance their interactions with patrons and improve overall dining experiences.

Professional Services
251-1K
Founded 2016

Description

  • Conduct proactive outbound calls to assigned client segments, including low-engagement clients.
  • Use cold outreach to re-engage clients and encourage deeper platform usage.
  • Explain core and add-on feature benefits in clear, business-focused language.
  • Track adoption milestones, follow up on progress, and help remove blockers to usage.
  • Respond to basic account questions related to billing, login, permissions, and feature functionality.
  • Escalate technical issues and more complex concerns to the appropriate internal team.
  • Document client interactions, outcomes, and follow-up details in CRM tools.
  • Partner with onboarding, support, and success teams to create a seamless client journey.
  • Share client insights and trends with internal teams to support product, marketing, and retention efforts.

Requirements

  • 1–2 years of experience in a customer-facing role, ideally in SaaS, hospitality tech, or a call-heavy environment.
  • Comfortable making phone calls and engaging clients through proactive outreach.
  • Ability to communicate value clearly and persuasively.
  • Service-oriented mindset with curiosity about client goals and challenges.
  • Familiarity with restaurant operations is a plus.
  • Experience with Salesforce or Gainsight is a bonus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Member Experience Representative

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining relationships remotely after the initial meeting.

CRM
20 hours, 25 minutes ago

Part-Time Client Experience Specialist - Remote

Virtual consultant role focused on assessing client needs, explaining available options, and maintaining client relationships remotely while managing related administrative tasks.

CRM
20 hours, 55 minutes ago

Member Experience Specialist - Remote

Virtual consultant role focused on assessing client needs, explaining options, and maintaining relationships remotely while managing follow-up administration.

20 hours, 55 minutes ago

Remote Client Success Representative

Virtual Consultant role focused on assessing client needs, explaining suitable options, and maintaining relationships remotely from initial consultation through follow-up.

CRM
21 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers