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(US) Learning Program Manager

1 hour, 50 minutes ago
United States
Full-time
Senior
Training Manager
Project and Program Management
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 25

Description

  • Design and manage end-to-end certification programs for staff, partners, and customers.
  • Drive program adoption and performance by coordinating training delivery, readiness, certification progress, and learning pathway improvements.
  • Maintain certification standards and manage exam and credentialing processes.
  • Own the planning and coordination of learning programs from concept through delivery.
  • Track business priorities and customer needs to anticipate and plan new learning initiatives.
  • Act as the connective point between Product, Customer Success, Support, Professional Services, Partners, and learning teams.
  • Translate business needs into learning requirements and hand off development work to functional owners.
  • Coordinate with experts to ensure learning programs meet quality and experience standards.
  • Monitor program execution, escalate risks or gaps, and improve the learner journey across channels.
  • Define success measures, build reporting and dashboards, and share insights that guide learning investments.

Requirements

  • 5+ years of experience in Learning and Development, Customer Education, Certification Management, Enablement, or Learning Program Management.
  • Experience planning, delivering, or managing learning programs at scale.
  • Strong program management skills with experience leading complex, cross-functional initiatives.
  • Working knowledge of LMS platforms, assessment tools, and learning technologies.
  • Ability to analyze learning data, identify trends, and communicate insights.
  • Excellent written and verbal communication skills across diverse audiences.
  • Ability to lead through influence in a matrixed environment.
  • Experience with certification or assessment design methodologies (preferred).
  • Background supporting SaaS products or customer success organizations (preferred).
  • Familiarity with analytics, BI dashboards, or data storytelling practices (preferred).
  • Relevant professional credential such as ATD CPTD, PMP, or PMI-ACP (preferred).

Benefits

  • US base salary range of $93,000 to $103,300.
  • Bonus eligibility.
  • Benefits package included.
  • Remote work in the USA.

Interested in this position?

Apply directly on the company website

Apply Now

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