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IT Operations Engineer, End User Computing

1 month ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
PowerShell Splunk
Apply Now
Point72

Point72

Point72 Asset Management, led by Steven Cohen, is a global firm specializing in diverse asset classes and strategies, prioritizing superior returns and ethical standards through innovative talent development and data-driven decision-making.

Capital Markets
51-250
Founded 2014
View All Jobs 22

Description

  • Lead delivery of end-user technology services and shape the support model across the firm.
  • Build and support PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools.
  • Troubleshoot and resolve complex hardware, software, and connectivity issues.
  • Develop training materials, documentation, and knowledge articles to improve technology adoption and self-service.
  • Automate repetitive operational tasks and implement scripting solutions to improve reliability and response times.
  • Manage small and large technology projects, including planning, coordination, and status reporting.
  • Partner with vendors and on-site service providers to define service levels and resolve escalations.
  • Own the incident lifecycle, perform root cause analyses, and implement corrective actions to prevent recurrence.
  • Provide rotational 24x7 on-call support and support critical deployments and escalations as needed.
  • Perform system health checks, workstation builds, device moves/adds/changes, and hardware lifecycle coordination.

Requirements

  • Minimum 4 years of experience in client service, desktop support, or technical support roles.
  • Experience supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems.
  • Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution.
  • Experience supporting investment professionals in the financial industry.
  • Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest.
  • Experience scripting and automating operational tasks using tools such as PowerShell and Splunk.
  • Proven ability to troubleshoot and remediate complex enterprise issues and produce root cause analyses.
  • Experience using an incident tracking system to document, track, and report incidents, problems, and service requests.
  • Availability for rotational 24x7 on-call support and flexibility for domestic and international travel.
  • Strong client service skills, self-direction within a global team, and an appetite for learning new technologies.

Benefits

  • Fully paid health care benefits.
  • Generous parental and family leave policies.
  • Volunteer opportunities.
  • Support for employee-led affinity groups representing women, people of color, and the LGBT+ community.
  • Mental and physical wellness programs.
  • Tuition assistance.
  • A 401(k) savings program with an employer match.

Interested in this position?

Apply directly on the company website

Apply Now

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