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Sr. Data Analyst, Pinterest Support Operations

8 hours, 6 minutes ago
United States
Full-time
Senior
Data Analyst
Data Science and Analytics
Python R SQL Tableau
Apply Now
Pinterest

Pinterest

Pinterest is the world's first visual discovery engine, offering a vast dataset of ideas with over 200 billion recipes, home hacks, and style inspiration. With a mission to inspire everyone to create a life they love, Pinterest empowers its employees t...

Internet Software & Services
5K-10K
Founded 2010
View All Jobs 79

Description

  • Own the analytics roadmap for self-serve support, automation, and tooling.
  • Design, build, and maintain Tableau dashboards, recurring analyses, and AI-driven solutions.
  • Define, socialize, and track key metrics and KPIs such as self-serve CSAT, automated resolution rate, cost deflection, and self-serve adoption.
  • Lead strategic analyses on high-impact, ambiguous problems and translate findings into recommendations.
  • Partner with cross-functional teams to design, measure, and evaluate pilots and experiments.
  • Build models and decision frameworks to support prioritization, planning, and performance projection.
  • Serve as a trusted analytics partner to Systems, Automation & Tooling, Help & Community, and Journey Design teams.
  • Communicate insights and recommendations clearly to technical and non-technical stakeholders.
  • Help establish scalable processes and expand the team’s influence across the organization.

Requirements

  • 5+ years of experience in data analytics, business analytics, product analytics, business operations, strategy & operations, support operations, or a highly analytical role at a fast-growing company.
  • Experience in consumer internet, media ecosystem, or support operations is a plus.
  • Advanced proficiency with SQL, Tableau, and Excel.
  • Knowledge of Python, R, and AI tools is a plus.
  • Ability to work independently in a fast-moving, ambiguous environment.
  • Strong communication skills with the ability to tailor messaging for technical and non-technical audiences.
  • High attention to quality, clear metric definitions, and effective data visualization.
  • Strong collaboration skills and experience building relationships across cross-functional teams.
  • Bachelor’s degree in Data Science, Economics, Statistics, Math, Finance, or equivalent experience.
  • This role is not eligible for relocation assistance and requires only 1-2 in-office collaboration visits every 6 months, so it can be based anywhere in the country.

Benefits

  • Base salary range of $123,684 to $227,361 USD for US-based applicants.
  • Eligible for equity.
  • Flexible PinFlex working model with primarily remote work.
  • In-office collaboration only 1-2 times every 6 months.
  • Inclusive workplace culture and commitment to equal opportunity.
  • Access to Pinterest’s employee culture and benefits information.

Interested in this position?

Apply directly on the company website

Apply Now

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