Operations Coordinator - Facility Management

1 hour, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Coordinate daily janitorial service schedules across multiple client locations.
  • Monitor service coverage to ensure scheduled cleaning assignments are completed on time.
  • Serve as a liaison between field janitorial teams, operations management, and clients.
  • Assist with workforce scheduling, shift coverage, and staffing adjustments when needed.
  • Respond to client inquiries about schedules, service issues, and special requests.
  • Document, escalate, and track service issues or complaints until resolution.
  • Maintain accurate operational records, reports, and service documentation.
  • Update internal systems with job details, schedules, and service confirmations.
  • Prepare operational reports and performance updates for management.
  • Coordinate with field supervisors and janitorial staff on daily assignments, attendance, and job completion.
  • Support onboarding documentation and communication for new field staff.
  • Help monitor quality control processes, client feedback, and recurring service issues.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
  • 1–3 years of experience in operations coordination, administrative support, or service operations.
  • Experience in facility management, janitorial services, logistics, or service operations is an advantage.
  • Strong Microsoft Office 365 skills, especially Excel, Word, Outlook, and Teams.
  • Experience working in a structured business environment with operational processes and reporting.
  • Highly organized and detail-oriented with strong communication skills.
  • Comfortable working in a fast-paced environment.
  • Ability to handle coordination, documentation, and service follow-up tasks effectively.

Benefits

  • HMO with 1 free dependent upon hire.
  • Life insurance coverage.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • Laptop provided by the company.
  • Work from home, Monday to Friday, night shift.
  • Night differential.
  • PHP 46,500 all-in compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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