End to end Saturation Support Assistant (Content Moderation)

4 hours, 11 minutes ago
Full-time
Junior
Customer and Technical Support
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Identify and detect saturation listings across multiple e-commerce and online platforms.
  • Perform cleansing and investigation of detected listings to determine whether they are counterfeit or legitimate according to guidelines.
  • Accurately categorize each listing and document all relevant information for client reporting.
  • Use the Unified View system to perform Cleansing, Investigation, and Categorization tasks with accuracy and consistency.
  • Maintain consistent and professional communication with the client regarding findings, updates, and clarifications.
  • Ensure weekly Saturation Detection outputs are processed and completed within the required timeline.
  • Manage end-to-end handling of listings from Detection through Cleansing, Investigation, and final Categorization.
  • Work efficiently to complete repetitive and back-office tasks while maintaining quality and attention to detail.

Requirements

  • At least 1 year of experience as a Content Moderator
  • Good verbal and written communication skills
  • Excellent multitasking and organizational skills
  • Strong attention to detail
  • Ability to work with minimal supervision
  • Experience in back-office or data entry work
  • Experience performing repetitive tasks in a fast-paced environment
  • Basic understanding of databases
  • Capability to perform Detection, Cleansing, and Investigation tasks

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits upon regularization
  • Career growth and learning opportunities
  • Annual performance review and potential increase
  • Equipment provided
  • Day shift schedule
  • Php 18,500 - Php 24,500 (all-in)

Interested in this position?

Apply directly on the company website

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