RemoteLeaf Logo
Log in Sign up

Build Team Specialist, Contract

11 hours, 17 minutes ago
Mexico, Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Honduras, Uruguay
Contract
Mid Level
Implementation Engineer
Customer and Technical Support
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 9

Description

  • Deliver exceptional customer support via phone, email, and Zoom for VoIP and phone system issues.
  • Build and configure phone systems, including call routing, call forwarding, and device provisioning.
  • Integrate phone systems with practice management software and ensure seamless interoperability.
  • Deliver virtual onboarding and training sessions as part of defined implementation engagements.
  • Troubleshoot and resolve hardware and system issues, including guiding customers through reboots and factory resets.
  • Diagnose issues efficiently and coordinate resolution with appropriate internal teams when needed.
  • Share observations and recommendations with internal stakeholders to improve customer solutions and processes.
  • Manage multiple concurrent customer engagements or implementation projects.

Requirements

  • Proficiency in written and spoken English with clear, professional communication skills.
  • Demonstrated experience delivering high-quality customer service in a technical or SaaS environment.
  • Strong time-management skills with the ability to multitask and prioritize effectively.
  • Experience managing multiple concurrent projects or customer engagements.
  • Ability to resolve customer concerns with empathy, patience, and professionalism.
  • Hands-on experience troubleshooting VoIP, phone systems, or similar technical platforms.
  • Experience with VoIP platforms, SIP-based systems, or cloud phone solutions (preferred).
  • Experience integrating VoIP/phone systems with practice management software (preferred).
  • Must be a contractor based in Latin America (including Central America) with availability aligned to North American business hours as agreed per engagement.
  • Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation.

Benefits

  • Monthly compensation: $1,920.
  • 100% remote contract position based in Latin America (including Central America).
  • Work schedule aligned to North American business hours as agreed per engagement.
  • Opportunity to work directly with veterinary practices across North America.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Latitude

Onboarding Engineer (MSP Experience)- Primarily Remote with Monthly Travel

Latitude 51-250 Professional Services

Onboarding Engineer at a managed services provider, responsible for leading remote client onboarding projects and building secure Microsoft 365, Azure, and network environments.

United States Full-time Mid Level Cloud Engineer Implementation Engineer
$70k-$130k
Azure
1 hour, 25 minutes ago
Human Interest

Fast Track Specialist

Human Interest 251-1K Capital Markets

Human Interest is hiring a Fast Track Specialist to set up 401(k) plans for newly signed customers, manage payroll integrations, and ensure the client’s first contribution is completed successfully.

United States Full-time Junior Customer Success Implementation Engineer
$67k-$70k
1 hour, 25 minutes ago
Quiq

Implementation Specialist/Technical Consultant

Quiq 51-250 Professional Services

Quiq is hiring an Implementation Specialist/Technical Consultant to join its Professional Services team and help customers successfully implement and adopt the Quiq platform across AI, chat, and messaging workflows.

United States Full-time Senior Implementation Engineer
CRM Microsoft Dynamics 365
1 hour, 40 minutes ago
Immiland Canada

NetSuite Technical Consultant

Immiland Canada 11-50 Family Services

A U.S.-based company is hiring a remote NetSuite Technical Consultant to design and deliver technical solutions for client implementations and internal IP initiatives.

Colombia Full-time Junior Implementation Consultant Implementation Engineer
Agile HTML JavaScript JSON NetSuite Oracle REST API SOAP SQL XML
10 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers