Client Success Manager

2 hours, 2 minutes ago
Full-time
Junior
Customer and Technical Support
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-250
Founded 2015

Description

  • Own the health of client accounts by driving retention, satisfaction, and advocacy.
  • Bridge implementation to launch by configuring platforms and training users.
  • Lead regular client meetings, health reviews, strategic reviews, and business reviews.
  • Respond to client inquiries and resolve issues while meeting or exceeding SLAs.
  • Capture client insights and feedback to inform product enhancements.
  • Represent the company at conferences, campus visits, and webinars.
  • Cultivate client champions for case studies and community engagement.
  • Maintain accurate records in Salesforce and Vitally.
  • Proactively identify churn risk and create and execute success plans.
  • Continuously deepen product and industry knowledge through coaching and learning.

Requirements

  • 2+ years of experience in customer success or service within B2B SaaS.
  • Bachelor’s degree required.
  • Tech-savvy and able to quickly learn new platforms.
  • Strong communication skills and a creative approach to problem-solving.
  • Professional, empathetic, and detail-oriented.
  • Adaptable and energized by change.
  • Familiarity with CORE ELMS or CORE CompMS is a plus.
  • Experience in healthcare, tech, or higher education is a bonus.
  • Project management skills are an extra plus.
  • CRM experience is preferred.

Benefits

  • Competitive salary of $65,000 - $80,000 per year.
  • Annual bonus opportunity.
  • Flexible PTO and hybrid/remote work options.
  • Full medical, dental, and vision coverage.
  • 401(k) with generous company match.
  • Financial planning support.
  • Company-paid life and disability insurance.
  • Collaborative and purpose-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Clinical Solutions Manager -- Alaska

BioIntelliSense 51-250 Pharmaceuticals

BioIntelliSense is hiring a remote Clinical Solutions Manager to support the implementation, operation, and long-term sustainability of its monitoring solution for Alaska’s Rural Health Transformation Program.

HIPAA
32 minutes ago

Clinical Success Manager

Radformation 51-250 Internet Software & Services

Radformation is hiring a remote Clinical Success Manager in LATAM to help radiation oncology clinics adopt and optimize its workflow automation tools and improve treatment planning efficiency and patient safety.

Eclipse Python
47 minutes ago

Delegation Coach

Wing Assistant 51-250 Professional Services

A remote Delegation Coach at a Philippines corporate company will work directly with clients and their virtual assistants to improve delegation, workload management, and long-term account success.

Asana ClickUp Notion Trello
1 hour, 2 minutes ago

Sr. Customer Success Manager

H1 251-1K Professional Services

H1 is hiring a Senior Customer Success Manager to manage strategic enterprise customers across its healthcare data and AI platform, driving adoption, retention, expansion, and measurable business outcomes.

1 hour, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers