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Host Success (Trust and Safety) Associate

27 minutes ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
SQL
Apply Now
Peerspace

Peerspace

Peerspace operates an online marketplace that connects individuals and businesses with unique and inspiring venues for events, meetings, and film shoots, facilitating short-term rentals of over 40,000 distinctive spaces.

Real Estate
11-50
Founded 2014
$35M raised
View All Jobs 4

Description

  • Review a daily queue of host accounts and platform activity that need closer examination.
  • Apply Peerspace policies and playbooks to determine the appropriate response to each case.
  • Document decision rationale so actions are clear and reviewable.
  • Maintain platform standards to keep the marketplace high quality and trustworthy.
  • Work quickly and accurately while keeping throughput high and error rates low.
  • Use established templates and processes, and escalate edge cases when needed.
  • Communicate clearly and professionally with hosts when action is required.
  • Validate tool output, identify patterns or process gaps, and share recommendations for improvement.

Requirements

  • 1 to 3 years of experience in host or customer operations, marketplace operations, account management, trust and safety, disputes, or a similar judgment-heavy role.
  • Strong analytical reasoning and the ability to make sound, defensible decisions from data and context.
  • Comfort working with dashboards and account metrics to inform decisions.
  • Sharp attention to detail and a low tolerance for careless mistakes.
  • Ability to move quickly through high-volume work without sacrificing quality.
  • Clear, professional written communication skills.
  • Sound judgment in ambiguous situations and comfort applying policy when the answer is not explicit.
  • Ability to stay steady, professional, and even-handed with frustrated or difficult hosts.
  • Native-level English, written and spoken.
  • Availability during standard US business hours.
  • Experience in a two-sided marketplace or platform operations function (preferred).
  • Familiarity with Zendesk, internal queues, or similar ticketing and ops tools (preferred).
  • Comfort working alongside automated systems and validating their output (preferred).
  • Basic SQL or comfort querying data (helpful, not required).
  • Experience applying policy or handling host and customer issues professionally (preferred).

Benefits

  • Contractor role paying $4,500 per month.
  • Fully remote work arrangement.
  • Work during standard US business hours.
  • Opportunity to work on a team with direct impact on marketplace health and trust.

Interested in this position?

Apply directly on the company website

Apply Now

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