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Global Assist Specialist

16 minutes ago
United Kingdom
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 15

Description

  • Provide initial response and assistance to client situations worldwide.
  • Manage case lifecycles and collaborate with client stakeholders.
  • Record incident and case details in the case management system.
  • Coordinate medical treatment and security support with clinical teams and partners.
  • Follow client emergency procedures and escalate issues, risks, and ideas as needed.
  • Collaborate with internal teams on mass communications platforms.
  • Use the case management system and Microsoft Office for data administration.
  • Contribute to process and procedure development in line with client requirements.
  • Attend team meetings and ensure effective handover and feedback.
  • Support the Intelligence team and perform other assigned duties.

Requirements

  • Experience in emergency response, customer service, or a call center environment.
  • Fluency in English, both verbal and written.
  • Strong communication, interpersonal, and administrative skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Problem-solving and critical thinking abilities.
  • Empathy, professionalism, and calmness in stressful situations.
  • Flexibility to adapt to changing needs and priorities.
  • Self-motivated, proactive work style.
  • Proficiency in MS Office and willingness to learn new systems.
  • Availability to work flexible hours, including days, nights, weekends, and holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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