Receivables Support Representative

2 hours, 19 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Conduct daily outbound collections by phone and email and follow up on overdue invoices.
  • Secure payments, document payment commitments, and maintain structured follow-up schedules.
  • Investigate and resolve invoice discrepancies, account setup issues, and billing errors.
  • Open, manage, document, and close receivables cases in Salesforce.
  • Maintain accurate, complete, and audit-ready CRM and account records.
  • Communicate billing updates, payment status, and resolution steps professionally with customers.
  • Identify recurring issues, recommend workflow improvements, and escalate accounts when needed.
  • Support auto-pay enrollment and monitor aging balances, collections performance, and case resolution.
  • Coordinate with finance, billing, operations, and customer service teams to resolve account issues.

Requirements

  • Experience in accounts receivable, collections, billing support, payment recovery, or customer account management.
  • Experience handling past-due accounts and customer payment follow-ups.
  • Comfort conducting outbound collection calls and emails.
  • CRM experience; Salesforce experience is strongly preferred.
  • Strong analytical, problem-solving, and root-cause investigation skills.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail and documentation accuracy.
  • Ability to manage high volumes of accounts, cases, and follow-ups independently.
  • Ability to work U.S. business hours.
  • Experience reducing aging balances, improving collections processes, enrolling customers in auto-pay, or working with U.S.-based customers is preferred.

Benefits

  • Full-time, fully remote position.
  • Work during U.S. business hours.
  • Measurable performance goals and clear ownership of accounts and billing resolution.
  • Opportunity to improve collections and receivables processes.
  • Exposure to Salesforce and structured financial operations.
  • Growth potential into accounts receivable, collections, billing operations, finance operations, or revenue operations.

Interested in this position?

Apply directly on the company website

Apply Now

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