Operations Specialist

9 hours, 8 minutes ago
Full-time
Junior
Operations
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Own end-to-end shift fulfillment, from receiving staffing requests to confirming coverage.
  • Assign professionals to shifts and coordinate replacements for cancellations and no-shows.
  • Monitor attendance, clock-ins, active shifts, late arrivals, and schedule conflicts.
  • Resolve real-time operational issues with workers, clients, and on-site managers.
  • Onboard and activate professionals while supporting engagement and retention.
  • Maintain accurate scheduling systems, shift trackers, and operational documentation.
  • Identify workflow bottlenecks and recommend process improvements.
  • Track operational performance, including fill rates, response times, attendance, documentation accuracy, and client satisfaction.

Requirements

  • 2+ years of experience in operations, staffing coordination, workforce management, scheduling, dispatch, or live operations.
  • Excellent written and verbal English communication skills; a neutral or modest accent is preferred.
  • Strong organizational, multitasking, time-management, and prioritization skills.
  • Ability to remain calm, proactive, and solutions-oriented in high-pressure environments.
  • Experience using scheduling systems, workforce platforms, or operational dashboards.
  • Reliable computer or laptop and stable high-speed internet connection.
  • Availability to work remotely during U.S. business hours.
  • Experience with staffing marketplaces, on-demand workforce platforms, or high-growth startups is preferred.
  • Experience monitoring attendance, clock-ins, workforce KPIs, or optimizing operational workflows is preferred.

Benefits

  • Full-time remote work arrangement.
  • Opportunity for significant operational ownership in a fast-paced workforce platform.
  • Exposure to scaling operational systems and live staffing environments.
  • Career growth opportunities toward Operations Manager, Workforce Operations Lead, Marketplace Operations Manager, or Client Operations Manager.
  • Flexible Spark Hire introduction video that can be recorded at the candidate’s convenience.

Interested in this position?

Apply directly on the company website

Apply Now

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