Licensed Insurance Customer Service Representative (P&C)

2 hours, 57 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Process policy changes, endorsements, renewals, cancellations, and servicing requests.
  • Prepare insurance quotes and follow up with prospects and existing customers.
  • Explain coverage options and policy details to policyholders and prospects.
  • Handle inbound and outbound customer, carrier, and agency communications by phone and email.
  • Coordinate with insurance carriers on underwriting requirements, policy changes, and coverage questions.
  • Maintain accurate customer, policy, and interaction records in the agency management system.
  • Collaborate with producers and agency teams to resolve client needs.
  • Track requests through completion and keep customers informed.
  • Ensure servicing activities follow agency procedures and applicable insurance requirements.

Requirements

  • Active U.S. Property & Casualty insurance license, resident or non-resident.
  • At least 1 year of Property & Casualty insurance experience with an agency or carrier.
  • Experience with Personal Lines, Commercial Lines, or both.
  • Strong written and verbal English communication skills.
  • Comfort handling inbound and outbound calls with policyholders, prospects, and carriers.
  • Strong organization, attention to detail, accuracy, and compliance awareness.
  • Ability to work U.S. business hours from outside the United States.
  • Reliable high-speed internet and a dedicated home-office setup.
  • Experience with both Personal and Commercial Lines preferred.
  • Familiarity with major U.S. carriers, remote U.S. agency support, or agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, or Vertafore preferred.

Benefits

  • Fully remote position for candidates located outside the United States.
  • Client assistance with obtaining additional state licenses when required.
  • Exposure to policy servicing, quoting, renewals, carrier coordination, and agency operations.
  • Long-term growth potential in insurance servicing, account management, and agency operations.

Interested in this position?

Apply directly on the company website

Apply Now

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