ISP Network Support Engineer

18 hours, 11 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Respond to customer calls and emails about connectivity and performance issues.
  • Diagnose and resolve problems with bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations.
  • Troubleshoot CPE devices, routers, and firewalls in live production environments.
  • Document troubleshooting steps, root-cause analysis, configuration changes, and network records accurately.
  • Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices.
  • Provision and configure new customer connections, including router settings, VLANs, firewall rules, and QoS policies.
  • Troubleshoot BGP and OSPF routing issues, as well as link failover events.
  • Configure and maintain MikroTik and Peplink devices in production.
  • Support tower deployments, backhaul upgrades, and infrastructure expansion projects.
  • Collaborate with engineering and field teams, escalate critical issues appropriately, and help improve uptime and redundancy.

Requirements

  • Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment.
  • Strong troubleshooting skills across routing, switching, and WAN connectivity.
  • Experience configuring routers and firewalls in production environments.
  • Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS.
  • Experience working with BGP and/or OSPF.
  • Comfortable balancing technical troubleshooting with customer communication.
  • Ability to work independently in a remote environment with strong documentation discipline.
  • Strong analytical and problem-solving mindset.
  • Experience with Peplink, including SpeedFusion and InControl2, in multi-WAN or bonded link environments, is highly preferred.
  • Hands-on experience with MikroTik RouterOS, fixed wireless deployments using Cambium or Ubiquiti, mmWave backhaul systems, Starlink or hybrid WAN deployments, or VoIP troubleshooting is highly preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate, Production Support Engineer

Galaxy 251-1K Capital Markets

Galaxy is hiring a Production Support Engineer to support mission-critical cryptocurrency systems across trading, risk, and settlement operations.

Blockchain Java Python SQL
2 hours, 40 minutes ago

Technical Support Engineer

Affinity 251-1K IT Services

Affinity is hiring an experienced Technical Support Engineer to provide customer-facing technical support for its B2B SaaS CRM platform while partnering with engineering to resolve complex issues and improve support operations.

6 hours, 8 minutes ago

IT Specialist

JustMarkets 1-10 Capital Markets

An experienced System Administrator is needed in Kuala Lumpur to support users, maintain IT systems and equipment, and handle network and security operations for a dynamic team.

CRM Linux macOS Network Security
6 hours, 33 minutes ago

Help Desk Specialist

Robert Beech West Inc 1-10 staffing & recruiting

Robert is hiring a Help Desk Specialist to provide first-line IT support for employees and clients, resolving technical issues and helping keep day-to-day technology operations running smoothly.

12 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers