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Head of Client Delivery

4 hours, 45 minutes ago
United States, Philippines
Full-time
Lead
Program Manager
Project and Program Management
CRM Microservices
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 60

Description

  • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion.
  • Oversee multiple concurrent client implementations while maintaining delivery quality and timelines.
  • Create implementation plans, onboarding frameworks, and adoption strategies.
  • Serve as the primary owner of client satisfaction, delivery outcomes, and long-term account health.
  • Build trusted relationships with client stakeholders across technical and operational teams.
  • Guide clients through implementation decisions, workflow optimization, and adoption strategies.
  • Manage complex client escalations and drive proactive resolution plans.
  • Collaborate with Sales, Product, Engineering, and Client Success teams on complex implementations and GTM workflows.
  • Translate client business goals into scalable technical and operational execution plans.
  • Define, document, and continuously improve delivery playbooks, onboarding systems, and operational workflows.

Requirements

  • Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, Technical Account Management, or Implementation leadership roles.
  • Strong understanding of modern GTM stacks, automation systems, and AI-enabled workflows.
  • Proven experience managing high-stakes client relationships and complex implementations.
  • Excellent communication, stakeholder management, and operational leadership skills.
  • Strong problem-solving, escalation management, and delivery coordination experience.
  • Ability to manage multiple concurrent client projects and operational priorities.
  • Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or related platforms (preferred).
  • Background scaling client delivery, onboarding, or post-sales functions in SaaS or AI-driven environments (preferred).
  • Experience supporting technical integrations, workflow automations, or complex implementation projects (preferred).
  • Familiarity with CRM, workflow automation, and customer operations platforms (preferred).
  • Experience in startup, high-growth SaaS, or AI product environments (preferred).
  • Bachelor’s degree in Business, Engineering, Computer Science, or related field preferred.
  • Advanced certifications or relevant professional training are a plus.

Benefits

  • Full-time remote role.
  • Working hours aligned to U.S. business hours.
  • Opportunity to lead a senior, high-ownership function with direct impact on client outcomes.
  • Exposure to AI-driven solutions and modern automation workflows.
  • Cross-functional collaboration with Sales, Product, Engineering, and Client Success teams.

Interested in this position?

Apply directly on the company website

Apply Now

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