Customer Service Representative

11 hours, 42 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Answer inbound customer calls and provide professional assistance.
  • Respond to customer emails and text messages promptly.
  • Guide customers through product options and purchasing decisions.
  • Collect customer information, process orders, and maintain accurate records.
  • Follow up on inquiries through resolution and ensure customer needs are addressed.
  • Update CRM systems and coordinate with internal teams on order fulfillment.
  • Meet response-time, communication, service-quality, and customer-satisfaction standards.
  • Monitor and improve accuracy in customer records and order processing.

Requirements

  • Excellent spoken and written English.
  • Previous experience in customer service, inside sales, or a call center environment.
  • Strong communication, organization, follow-up, and multitasking skills.
  • Comfort handling inbound inquiries across phone, email, and SMS.
  • Professional, dependable, responsive, and customer-focused approach.
  • Reliable internet connection and a quiet home office setup.
  • Comfort using technology and customer management systems.
  • Availability for rotating shifts covering 8:00 AM–7:00 PM Hawaii Standard Time.
  • CRM experience, remote work experience, or background in retail, product sales, home services, or equipment rental preferred.

Benefits

  • Full-time remote position.
  • Work schedule aligned with Hawaii business hours.
  • Opportunity to support an established Hawaii-based company with over 20 years of service.

Interested in this position?

Apply directly on the company website

Apply Now

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