Chat & Community Support Specialist

11 hours, 41 minutes ago
Full-time
Entry Level
Customer and Technical Support
NoGigiddy

NoGigiddy

NoGigiddy is the ultimate on-demand gig platform connecting workers to multiple gig opportunities, offering flexibility and empowerment in the gig economy.

Professional Services
1-10

Description

  • Handle live chat inquiries and meet response-time SLA targets.
  • Monitor and respond to posts in Discord, Facebook Groups, and social media comments.
  • Resolve offer questions, account issues, and navigation problems accurately and empathetically.
  • Escalate complex or sensitive issues with complete documentation.
  • Contribute to the help center knowledge base.
  • Identify trends in user issues and feedback for product and content teams.
  • Maintain a consistent, helpful tone across all support channels.

Requirements

  • No degree required.
  • Fast and accurate typing skills for high-volume live chat.
  • Excellent written communication and empathetic customer service skills.
  • Ability to manage multiple conversations while maintaining quality.
  • Patience and de-escalation skills when assisting frustrated users.
  • Familiarity with Intercom, Zendesk, Crisp, or similar support tools is preferred.

Benefits

  • Hourly pay of $15–$21.
  • Fully remote work.
  • Flexible scheduling across support windows.
  • Paid training on the platform and support tools.
  • Access to the full NoGigiddy earning opportunity network.
  • Inclusive, equal-opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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