Member Support Specialist

11 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Medical Guardian

Medical Guardian

Medical Guardian is a leading provider of medical alert systems and monitoring devices, offering security and independence to individuals at home and on the go. With a focus on personalized care and exceptional customer service, Medical Guardian empowe...

Health Care Providers & Services
51-250
Founded 2006

Description

  • Answer incoming calls from members and caregivers regarding orders, products, billing, and account services.
  • Guide callers through troubleshooting, website navigation, and effective use of products and services.
  • Maintain accurate knowledge of Medical Guardian products, services, and billing practices.
  • Update member accounts and thoroughly document conversations.
  • De-escalate dissatisfied members, investigate issues, and provide solutions.
  • Promote the value of additional products and services, including selling add-ons to existing members.
  • Collaborate with internal teams to improve the member experience.
  • Meet individual and team qualitative and quantitative performance objectives.
  • Perform other assigned duties and responsibilities.

Requirements

  • 2+ years of member service, call center, or member-facing experience preferred.
  • High school diploma required; associate or bachelor’s degree preferred.
  • Computer proficiency and ability to multitask.
  • Professional, enthusiastic, kind, and service-oriented approach.
  • Effective active listening and probing skills to determine appropriate resolutions.
  • Strong communication, organization, and time-management skills.
  • Permanent residency in AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT, or TX.
  • Legally authorized to work in the United States without current or future employer sponsorship.
  • Dedicated private home workspace with suitable internet speed required.

Benefits

  • $17 per hour.
  • Paid time off available after 60 days.
  • Employer-provided equipment.
  • Medical, dental, and vision coverage.
  • Short- and long-term disability insurance.
  • 401(k) retirement plan.
  • Paid vacation and public holidays.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Service Representative

Pavago IT Services

Pavago is hiring a full-time remote Customer Service Representative for a Hawaii-based client to manage inbound inquiries, support purchasing decisions, and deliver timely, professional customer service during Hawaii business hours.

11 hours, 41 minutes ago

Chat & Community Support Specialist

NoGigiddy 1-10 Professional Services

NoGigiddy is hiring a remote Chat & Community Support Specialist to assist gig workers and side hustlers through live chat, community channels, and platform support.

11 hours, 41 minutes ago

Customer Support Specialist

HealthJoy 251-1K Insurance

HealthJoy is seeking a Ukraine-based remote Member Care Specialist to support US healthcare-benefit members, resolve inquiries, coordinate care, and improve the member experience.

1 day, 11 hours ago

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-at-home customer service representatives to handle customer inquiries about debit card incentives, orders, and balances while providing professional support.

1 day, 11 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers