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Customer Service Representative

1 hour, 56 minutes ago
Belize
Full-time
Junior
Customer Support
Customer and Technical Support
E-commerce
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 56

Description

  • Handle inbound customer inquiries across phone, email, live chat, and support tickets.
  • Resolve customer issues efficiently with professionalism, empathy, and strong problem-solving.
  • Troubleshoot common issues and escalate complex cases when needed.
  • Manage high ticket volumes and multiple conversations while maintaining quality and response times.
  • Prioritize support cases based on urgency, SLAs, and business impact.
  • Document customer interactions, troubleshooting steps, and resolutions accurately.
  • Monitor open cases and follow up until issues are fully resolved.
  • Maintain and update FAQs, support documentation, internal knowledge bases, and response macros.
  • Capture customer feedback, identify recurring issues, and suggest service improvements.
  • Collaborate with operations, billing, technical support, and product teams to ensure smooth escalations and handoffs.

Requirements

  • 1–2+ years of experience in customer service, customer support, call center support, or other client-facing roles.
  • Experience using customer support platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.
  • Strong written and verbal English communication skills.
  • Strong multitasking, organizational, and detail-oriented abilities.
  • Ability to manage high ticket volumes while maintaining quality and accurate documentation.
  • Proficiency with Google Workspace and Microsoft Office.
  • Reliable internet connection and a professional remote work setup.
  • Experience supporting U.S.-based customers is preferred.
  • Background in SaaS, e-commerce, healthcare, finance, or service-based businesses is preferred.
  • Familiarity with live chat systems, support automation tools, or KPI-driven support environments is preferred.
  • Multilingual communication skills are preferred.

Benefits

  • Full-time remote position.
  • Work during U.S. client business hours.
  • Clear growth opportunities into Senior Customer Support, Customer Success, Team Lead, or Operations Support roles.
  • Exposure to modern support systems and workflows.
  • Structured support systems in a fast-paced environment with measurable impact.

Interested in this position?

Apply directly on the company website

Apply Now

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