Retail Specialist (Amazon Account)

30 minutes ago
Full-time
Mid Level
Customer and Technical Support
Podean - Global Amazon and Marketplace Marketing Agency

Podean - Global Amazon and Marketplace Marketing Agency

Podean is a global Amazon and Marketplace Marketing Agency that offers a comprehensive range of services including strategy, retail, creative, innovation, media, and analytics. With a focus on building brands, standing out, and driving product sales, P...

Professional Services
51-250
Founded 2018

Description

  • Partner with account managers and marketplace specialists to resolve retail issues in Seller Central and Vendor Central.
  • Launch ASINs across marketplaces and troubleshoot variations, pricing, attributes, and related issues.
  • Monitor account health and serve as the first line of defense for account-related challenges.
  • Pull replenishment and other reports to support client shipment processes.
  • Set up discounts and promotions in Seller Central and Vendor Central.
  • Manage support cases and coordinate with marketplace support teams to resolve issues.
  • Collaborate with the broader global team on client account operations.

Requirements

  • At least 3 years of experience supporting clients in Amazon Seller Central and Vendor Central.
  • Experience performing daily account checks and resolving account health issues.
  • Experience setting up ASINs, managing variations, and troubleshooting listing issues.
  • Ability to pull marketplace reports, including replenishment reports, and support shipment processes.
  • Experience setting up discounts and promotions in Seller Central and Vendor Central.
  • Experience with case management and resolving issues through marketplace support.
  • Experience with Walmart or Target marketplaces is preferred.
  • Availability to work one of the listed shifts in Philippine time: 3:00 PM–11:00 PM, 4:00 PM–12:00 AM, 6:00 AM–2:00 PM, or 7:00 AM–3:00 PM.
  • Reliable internet connection of at least 100 Mbps.

Benefits

  • Competitive compensation aligned with experience and market benchmarks.
  • Remote-first work culture recognized by Digiday as one of the Best Employers for Remote Employees.
  • Global collaboration with experts across regions and time zones.
  • Career growth and professional development opportunities.
  • Fully paid month-long sabbatical and travel stipend after five years.
  • Inclusive, respectful, and accountable company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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