Collections Specialist

4 hours, 10 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Make 100+ outbound calls per day to customers with overdue invoices.
  • Follow up through calls and emails until payment is collected or the account is resolved.
  • Navigate gatekeepers and reach the decision-makers responsible for payment.
  • Handle objections and negotiate payment commitments with customers.
  • Investigate billing discrepancies and customer concerns affecting payment.
  • Coordinate internally to resolve issues that delay collections.
  • Maintain accurate records of calls, follow-ups, payment commitments, and next steps in CRM.
  • Communicate payment status updates and issue resolutions clearly and professionally.
  • Identify recurring issues affecting collections and share insights to improve recovery rates.
  • Maintain consistent daily activity, follow-up cadence, and reporting.

Requirements

  • Proven experience in collections, accounts receivable, or a high-volume outbound calling role.
  • Comfortable making 100+ outbound calls per day consistently.
  • Strong objection-handling and negotiation skills.
  • Experience using CRM tools such as Salesforce or similar systems.
  • Excellent verbal and written English communication skills.
  • High attention to detail and accuracy in documentation.
  • Ability to manage multiple accounts and follow-ups simultaneously.
  • Ability to work remotely during U.S. business hours.
  • Persistent, target-driven, and comfortable handling difficult conversations.

Interested in this position?

Apply directly on the company website

Apply Now

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