Collections Specialist

8 hours, 12 minutes ago
Full-time
Mid Level
Operations
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Make 100+ outbound collections calls daily and follow up through phone and email.
  • Secure payments, payment commitments, and resolution timelines from customers.
  • Prioritize and manage assigned accounts through final payment or resolution.
  • Investigate billing discrepancies, invoice disputes, missing information, and payment delays.
  • Coordinate with internal teams and customers to resolve billing issues.
  • Maintain accurate Salesforce or similar CRM records for calls, commitments, disputes, and follow-ups.
  • Handle payment objections and difficult conversations professionally.
  • Track collections activity, recovery outcomes, aging accounts, and missed commitments.
  • Identify recurring payment issues and recommend improvements to collections and billing workflows.

Requirements

  • Previous experience in collections, accounts receivable, or high-volume outbound calling.
  • Comfort making 100+ outbound calls per day.
  • Strong collections, negotiation, objection-handling, and payment recovery skills.
  • Experience following up on overdue balances and payment commitments.
  • Experience with Salesforce or similar CRM systems.
  • Strong written and verbal English communication skills.
  • High attention to detail, documentation accuracy, organization, and time management.
  • Ability to manage a large portfolio of accounts independently in a remote environment.
  • Availability during U.S. business hours.
  • Preferred experience in KPI-driven collections, AR operations, billing support, dispute resolution, aging reports, or payment recovery workflow improvement.
  • Familiarity with Microsoft Excel, Google Sheets, billing platforms, AR systems, aging reports, and VOIP phone systems.
  • Completion of a required Spark Hire one-way video interview.

Benefits

  • Fully remote, full-time position.
  • Work during U.S. business hours.
  • Clear, measurable performance expectations in a structured environment.
  • Career growth opportunities into senior collections, AR operations, billing operations, or revenue operations.
  • Opportunity to strengthen collections, negotiation, and accounts receivable expertise.

Interested in this position?

Apply directly on the company website

Apply Now

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