Client Operations Manager

10 hours, 11 minutes ago
Full-time
Mid Level
Project and Program Management
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary contact for client communication across Slack, WhatsApp, Google Workspace, and similar platforms.
  • Conduct regular client check-ins to track priorities, progress, and blockers.
  • Manage multiple client workstreams, project trackers, timelines, and deliverables.
  • Identify risks, resolve execution gaps, and remove blockers to keep projects on schedule.
  • Build and improve SOPs, workflows, and operational processes.
  • Create automations for reporting, tracking, and notifications using modern automation and AI tools.
  • Coordinate cross-functional teams and maintain accountability for timely delivery.
  • Support hiring through resume screening, candidate evaluation, and structured feedback.

Requirements

  • 3–5 years of experience in operations, project management, Chief of Staff, account management, or similar roles.
  • Experience managing multiple clients or projects simultaneously.
  • Proven experience creating SOPs, workflows, and operational systems.
  • Strong client-facing communication and stakeholder management skills.
  • Excellent organizational, problem-solving, and time management abilities.
  • High ownership and attention to detail.
  • Experience scaling operations in startup or high-growth environments preferred.
  • Experience with Zapier, Make, Airtable, Notion, or similar automation tools preferred.
  • Familiarity with AI-powered workflow tools such as n8n preferred.

Benefits

  • Full-time remote position.
  • U.S. business hours schedule.
  • Opportunity to build scalable systems and improve operational efficiency across multiple client accounts.

Interested in this position?

Apply directly on the company website

Apply Now

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