Processor Ops Specialist II

3 hours, 59 minutes ago
Full-time
Senior
Data Science and Analytics
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Serve as a liaison between Pathward and processors for daily communications.
  • Lead processor integrations and solution implementations to support Pathward products.
  • Provide frontline support and remediate issues for external system applications.
  • Track issues through resolution and oversee exception handling for rejected records.
  • Manage data quality alerts, investigate root causes, and implement preventive controls.
  • Query and analyze data to troubleshoot issues, define scope, and recommend corrective actions.
  • Define requirements for engineering efforts and validate results in production.
  • Lead data reconciliation, monitoring, control processes, and SLA oversight.
  • Lead problem management, escalate issues as needed, and support third-party reviews.
  • Represent Processor Operations on governance committees and mentor teammates on data quality and problem management.

Requirements

  • Bachelor's degree or equivalent education and work experience.
  • Typically 3+ years of experience with a bachelor's degree or equivalent.
  • Experience in attention to detail, conceptual thinking, conflict resolution, and data gathering.
  • Experience in decision making, negotiating, planning and organizing, problem solving, and project management.
  • Ability to work collaboratively with peers, engineering teams, processors, and internal business partners.
  • Experience supporting data quality, issue remediation, or processor-related operations is preferred.
  • Experience with process improvement, controls, or governance participation is preferred.

Benefits

  • Salary range of $60,000 to $100,500.
  • Eligible for an annual performance-based incentive opportunity.
  • Comprehensive benefits package for eligible employees.
  • Health insurance included in the benefits package.
  • 401(k) retirement benefits included in the benefits package.
  • Life insurance and disability benefits included in the benefits package.
  • Paid time off included in the benefits package.
  • Hybrid remote-office work environment with remote eligibility.

Interested in this position?

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