Manager, BSA/AML Operations – Alerts (Alert Operations)

2 weeks, 6 days ago
Full-time
Lead
Operations
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Supervise analysts performing SAM alert review, triage, disposition, documentation, and escalation.
  • Manage Actimize, FCRM, and manually generated transaction-monitoring alerts.
  • Oversee alert volumes, aging, workloads, SLAs, quality standards, and backlog remediation.
  • Escalate matters requiring investigation or Enhanced Due Diligence to the Cases team, including 314(a) requests and list-screening matters.
  • Lead, coach, develop, and performance-manage analysts while promoting consistent execution and continuous improvement.
  • Perform and oversee quality reviews of alert dispositions for completeness and defensibility.
  • Compile KRIs and KPIs for management and Board reporting, including alert trends, SLA performance, productivity, and emerging typologies.
  • Support root-cause analysis, control-gap identification, remediation, and enterprise risk-management alignment.
  • Partner with Technology, Data Analytics, Program Management, and Assurance teams on SAM rule tuning, testing, governance, and false-positive reduction.
  • Maintain BSA/AML procedures, controls, checklists, and reference materials and support analyst training and mentorship.

Requirements

  • Bachelor’s degree required; CAMS or another professional certification preferred.
  • Experience in BSA/AML operations, transaction monitoring, and SAM alert review at a regulated financial institution.
  • Experience leading or supervising analysts.
  • Working knowledge of Actimize, FCRM, and enterprise transaction-monitoring systems.
  • Strong analytical, communication, organizational, queue-management, SLA-management, and staffing-capacity skills.
  • Working knowledge of BSA/AML risks, funds flows, typologies, and party designations across card, prepaid, tax, acquiring, ATM, digital payments, lending, and deposit products.
  • Understanding of the bank-versus-program-manager model and related SAR, CTR, and 314(a) obligations.
  • Experience with quality assurance, risk assessments, root-cause analysis, control remediation, or transaction-monitoring rule tuning preferred.

Benefits

  • Salary range of $72,000–$120,000.
  • Annual performance-based incentive opportunity.
  • Hybrid, remote-office work environment with onsite locations in Sioux Falls, Scottsdale, Louisville, Troy, Franklin, and Easton.
  • Health insurance, 401(k) retirement benefits, life insurance, disability benefits, and paid time off.
  • Equal employment opportunities and reasonable accommodations for applicants with disabilities.

Interested in this position?

Apply directly on the company website

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