Fraud Risk Management and Operations Manager

1 month, 3 weeks ago
Full-time
Senior
Operations
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Support the development, implementation, and maintenance of fraud detection, alert management, and investigation procedures and controls.
  • Manage the team responsible for Level 1 fraud alert review, triage, and disposition.
  • Oversee Level 2 fraud case investigations, escalation, and resolution.
  • Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations.
  • Assist with applicable components of the BSA/AML program, including suspicious activity identification and escalation when fraud meets SAR thresholds.
  • Partner with Risk, Compliance, Product, and Operations teams to improve fraud detection strategies, rules, and controls.
  • Participate in risk assessments to identify and evaluate fraud risks across products, channels, customer segments, and emerging typologies.
  • Collaborate with senior leadership on strategic initiatives to improve fraud detection effectiveness, investigative quality, and operational efficiency.
  • Drive continuous improvement in alert-to-case workflows, including automation, documentation standards, and escalation protocols.
  • Provide frontline feedback to improve fraud detection rules, workflows, and investigative procedures.

Requirements

  • Bachelor's degree or equivalent education and work experience.
  • Typically 5+ years of relevant experience with a bachelor's degree or equivalent.
  • Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
  • Experience managing performance in fraud operations, including alert accuracy, investigative quality, and timeliness.
  • CAMS, CFE, or other fraud/financial crimes certification preferred.
  • Ability to operate within established guidelines and validate decisions for non-standard fraud scenarios or high-risk escalations.
  • Ability to resolve routine operational issues such as alert queues and case backlogs, and escalate ambiguous or novel fraud patterns.
  • Experience directing the daily work of individual contributors with emphasis on documentation standards and investigative completeness.
  • Experience engaging with internal stakeholders across Risk, Compliance, and Product teams.
  • Knowledge of BSA/AML-related suspicious activity identification and escalation processes is preferred.

Benefits

  • Salary range of $72,000 to $120,000.
  • Eligible for an annual performance-based incentive opportunity.
  • Comprehensive health insurance.
  • 401(k) retirement benefits.
  • Life insurance.
  • Disability benefits.
  • Paid time off.
  • Hybrid, remote-office work environment with onsite locations in Sioux Falls, Scottsdale, Louisville, Troy, Franklin, and Easton.

Interested in this position?

Apply directly on the company website

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