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Customer Engineer

2 weeks ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Azure C# GitHub PowerShell
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 5

Description

  • Deliver product demonstrations, onboarding sessions, and environment reviews for customers.
  • Manage customer support cases across email, chat, phone, and community forums.
  • Support customers in deploying and optimizing Patch My PC solutions.
  • Build and maintain deep knowledge of Patch My PC products and platform capabilities.
  • Develop expertise in supporting technologies including Microsoft Configuration Manager, Intune, and WSUS.
  • Lead an average of 3 to 4 customer-facing calls per day.
  • Participate in webinars, training sessions, and community engagement activities as needed.
  • Stay current on platform updates and industry trends and share insights with the team.

Requirements

  • 3+ years of experience with Microsoft Configuration Manager or Intune.
  • 3+ years of experience in a technical support or customer-facing engineering role.
  • Experience working with Windows in virtual environments such as Hyper-V.
  • Ability to quickly learn new tools and technologies.
  • Strong troubleshooting and critical thinking skills.
  • Ability to clearly explain technical concepts to both technical and non-technical audiences.
  • Strong written and verbal communication skills.
  • Comfortable leading customer-facing calls and presentations.
  • Experience with PowerShell or C# is preferred.
  • Familiarity with GitHub, Azure DevOps, or similar tools is preferred.
  • Experience with WSUS and certificate management is preferred.
  • Knowledge of software updates and application deployment in Configuration Manager or Intune is preferred.
  • Experience with application packaging is preferred.
  • Awareness of security best practices for patching and endpoint management is preferred.
  • Must reside in an eligible U.S. state at the time of hire for fully remote work.

Benefits

  • Competitive salary of $80,000 to $100,000 based on experience and location.
  • 401(k) match of 200% on contributions up to the first 5% of salary.
  • Medical, dental, and vision coverage with Patch My PC covering 99% of premiums for team members and dependents.
  • FSA/HSA options.
  • Fertility benefits and parental leave.
  • Paid time off and volunteer leave.
  • Charitable donation matching, tuition reimbursement, gym membership reimbursement, internet stipend, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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