Chief Operating Officer

1 month ago
Full-time
Executive
Project and Program Management
Parachute Health

Parachute Health

Parachute Health provides a streamlined digital platform for ordering medical equipment and supplies, enhancing the efficiency of e-prescribing and facilitating better management of healthcare resources across the United States.

Health Care Providers & Services
51-250
Founded 2015
$15M raised

Description

  • Design and run the company’s operating cadence, including operating reviews, cross-functional planning, and accountability systems.
  • Drive execution against the company scorecard and KPIs, ensuring teams understand targets and progress.
  • Break ties, clear blockers, and coordinate initiatives across departments to keep execution aligned.
  • Translate strategy into the annual operating plan and quarterly commitments with executive partners.
  • Partner with the Chief AI Officer to embed automation and AI across operating functions.
  • Own end-to-end customer implementations across suppliers, health systems, and payors.
  • Own delivery economics, including on-time performance, implementation cost, and go-live velocity.
  • Lead customer support and service transformation to improve retention and escalation management.
  • Run client operations and company-level program management for cross-functional initiatives.
  • Build operational infrastructure, capacity planning, and leadership bench for a growing organization; serve as interim owner of the People function until a Chief People Officer is seated.

Requirements

  • Senior executive experience building operating cadences, delivery engines, and service organizations at scale.
  • Experience operating in a SaaS, network, or healthcare-technology business through a major growth stage.
  • Direct ownership of customer delivery, support, or client operations, ideally including a turnaround.
  • Track record of improving churn, NPS, on-time delivery, or similar service metrics while volume grew.
  • Experience scaling support and delivery with flat or sublinear headcount through automation and AI.
  • Strong cross-functional leadership and executive partnership skills; comfortable driving outcomes through leaders you do not directly control.
  • Ability to anticipate capacity constraints, service debt, and integration bottlenecks before they become issues.
  • Experience building systems before adding headcount and leaving functions more scalable than found.
  • Experience with implementation, delivery, or enterprise partnership operationalization preferred.
  • Must be legally authorized to work in the United States; no employer visa sponsorship is available.

Benefits

  • Medical, dental, and vision coverage with low-to-no-cost premium options.
  • Employer HSA contribution.
  • 401(k) retirement plan.
  • Equity incentive plan.
  • Annual company-wide bonus of up to 15% based on company performance.
  • Remote-first culture with a dedicated NYC office and co-working reimbursement options.
  • Flexible vacation policy plus 5 additional Summer Fridays off.
  • Home office, wellness, monthly internet, and annual learning and development stipends.
  • Base salary band: $300,000-$400,000.

Interested in this position?

Apply directly on the company website

Apply Now

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