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Vice President, Adoption & Services

2 hours, 59 minutes ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
Apply Now
Panorama Education

Panorama Education

Panorama Education is a data analytics company that supports student success by helping educators act on data to improve outcomes in social emotional learning, school climate, family engagement, and more. They provide actionable insights for the whole ...

Diversified Consumer Services
251-1K
Founded 2012
$32M raised
View All Jobs 3

Description

  • Own the platform adoption strategy for K–12 district clients and define adoption success by client segment.
  • Establish adoption metrics, health frameworks, targets, dashboards, and reporting cadences.
  • Lead the professional services and implementation organization, including onboarding and ongoing client services at national scale.
  • Build repeatable multiproduct delivery operations covering staffing, capacity planning, project management, quality standards, and SLAs.
  • Manage delivery budgets, headcount, utilization, pricing, packaging, margins, and cost-to-serve in partnership with Finance, Revenue, and Product.
  • Build, coach, retain, and develop a high-performing distributed services team.
  • Lead the team’s practical and transformative adoption of AI in workflows, service models, and client adoption efforts.
  • Coordinate with Product, Engineering, Technical Services, and other functions to translate client insights and product changes into adoption plans.
  • Engage senior client stakeholders, lead strategic adoption conversations, and resolve high-stakes escalations.
  • Drive operational improvements and initiatives accountable to measurable adoption outcomes.

Requirements

  • 10+ years of progressive leadership experience in client success, account management, or professional services, ideally in K–12 education, SaaS, or a relationship-driven outcomes-based industry.
  • Experience owning and scaling a large, complex service delivery or implementation operation, including staffing, budgeting, and operational management.
  • Track record of improving adoption, usage, or client outcomes at scale across a diverse client base.
  • Senior leadership experience with direct engagement with C-suite or superintendent-level stakeholders.
  • Fluency with AI tools in daily professional work and experience leading team-wide AI adoption.
  • Strong cross-functional experience with Product, Engineering, and revenue-adjacent teams.
  • Familiarity with K–12 district structures, school-year rhythms, and educator challenges preferred.
  • Excellent written and verbal communication skills, with the ability to adapt messaging for educators and executives.

Benefits

  • Base salary of $204,000–$300,000.
  • Annual bonus or commission opportunities and equity awards.
  • 401(k) with employer match.
  • Health, dental, vision, life, and short- and long-term disability insurance.
  • Healthcare and dependent-care flexible spending accounts.
  • Wellness and work-from-home reimbursements.
  • Flexible vacation policy and parental leave.
  • Company-issued laptop.

Interested in this position?

Apply directly on the company website

Apply Now

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