InMarket

InMarket is a leader in digital advertising, providing real-time marketing solutions with accurate location data and hyper-relevant messages to reach shoppers in-store.

Media

Consumer Discretionary

251-1K (360)

Founded 2010

7 open positions

Links

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SVP, Client Success

2 hours, 44 minutes ago

United States

Full-time

Executive

Customer Success

Customer and Technical Support

Agile CRM

Apply Now

InMarket

InMarket is a leader in digital advertising, providing real-time marketing solutions with accurate location data and hyper-relevant messages to reach shoppers in-store.

Media

251-1K

Founded 2010

View All Jobs 7

Description

Own client operations, including onboarding, implementation, campaign delivery, QA, service levels, escalations, capacity planning, automation, margins, and billing reconciliation.
Lead account management across retention, renewals, expansion, account planning, executive relationships, forecasting, and CRM accuracy.
Create a unified client lifecycle and operating model across Activation, Measurement, and Audiences.
Establish performance metrics and operating cadences for delivery, client health, NPS, cost-to-serve, and net dollar retention.
Implement AI, tooling, and automation in reporting, QA, insight generation, troubleshooting, and account research while maintaining appropriate human oversight.
Partner with Sales on client handoffs and expansion initiatives, and serve as the escalation point for major accounts.
Integrate and scale the Account Management and Operations teams through hiring, leveling, succession planning, coaching, and talent development.
Represent client insights in company strategy, product roadmap, pricing, and leadership decisions.
Own retention, renewal, expansion, and net revenue retention outcomes across the client base.

Requirements

Approximately 8–12 years of experience in client-facing operations, account management, or customer success, including at least 3 years leading teams.
Scaled leadership experience in either operations or account management, with credible exposure to the other function.
Experience leading managers, hiring effectively, addressing underperformance, and developing future leaders.
Strong operational rigor, including forecasting, workflow design, data analysis, service-level management, and performance cadence.
Demonstrated experience using AI to improve client-facing workflows, with practical understanding of its appropriate applications and limitations.
Experience carrying or materially influencing retention, renewal, or expansion targets with demonstrated knowledge of actual results.
Proven ability to build teams, processes, functions, or service lines from an undeveloped starting point.
Strong executive relationship management, cross-functional influence, communication, and escalation skills.
Experience managing a team responsible for $25M+ in annual revenue is strongly preferred.
Background in adtech, martech, data, measurement, retail media, agency-facing SaaS, multi-product businesses, or brands and agencies is preferred.
Experience navigating organizational stage changes such as growth, acquisition, or professionalization is preferred.

Benefits

Targeted base salary of $189,156–$222,694 for candidates in specified jurisdictions, plus potential bonus, equity, and benefits.
Stock options and competitive compensation.
Medical, dental, and Flexible Spending Account benefits.
Company-matched 401(k).
Unlimited and flexible vacation time.
Paid maternity and paternity leave.
Agile professional development and continued learning program.
Remote work within the United States.

Interested in this position?

Apply directly on the company website

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