Tier 1 - Support Agent

1 month, 1 week ago
Contract
Junior
Customer and Technical Support
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised

Description

  • Provide first-level support to PadSplit members via email, live chat, and phone.
  • Troubleshoot and resolve member issues related to memberships, billing, and property inquiries.
  • Deliver timely, accurate, and member-focused resolutions.
  • Document complex issues and escalate them to Tier 2 support or the appropriate department.
  • Continuously update and expand knowledge of PadSplit’s services, policies, and procedures.
  • Collaborate with the Customer Experience team to deliver high-quality support.
  • Help maintain PadSplit’s standards for service quality and member satisfaction.

Requirements

  • 2+ years of experience in a high-volume customer service or support environment.
  • Upper intermediate computer skills.
  • Experience with Google Suite.
  • Proficiency with customer support software and tools such as Zendesk or Atlas.
  • Strong problem-solving ability and attention to detail.
  • Ability to follow evolving SOPs and adapt to new processes quickly.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Consistent and reliable attendance.
  • High-speed internet and self-motivation to perform in a fully remote, fast-paced environment.
  • Experience in a contract or independent contractor role (if applicable to your situation).

Benefits

  • Remote work from anywhere in the Philippines.
  • $9,600 annual compensation.
  • Full-time independent contractor role.
  • Opportunity to work with a fast-paced tech startup.
  • Chance to contribute to a mission focused on affordable housing and financial independence.

Interested in this position?

Apply directly on the company website

Apply Now

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