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Tier 1 - Support Agent

1 month, 1 week ago
Philippines
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised
View All Jobs 15

Description

  • Provide first-level support to PadSplit members via email, live chat, and phone.
  • Troubleshoot and resolve member issues related to memberships, billing, and property inquiries.
  • Deliver timely, accurate, and member-focused resolutions.
  • Document complex issues and escalate them to Tier 2 support or the appropriate department.
  • Continuously update and expand knowledge of PadSplit’s services, policies, and procedures.
  • Collaborate with the Customer Experience team to deliver high-quality support.
  • Help maintain PadSplit’s standards for service quality and member satisfaction.

Requirements

  • 2+ years of experience in a high-volume customer service or support environment.
  • Upper intermediate computer skills.
  • Experience with Google Suite.
  • Proficiency with customer support software and tools such as Zendesk or Atlas.
  • Strong problem-solving ability and attention to detail.
  • Ability to follow evolving SOPs and adapt to new processes quickly.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Consistent and reliable attendance.
  • High-speed internet and self-motivation to perform in a fully remote, fast-paced environment.
  • Experience in a contract or independent contractor role (if applicable to your situation).

Benefits

  • Remote work from anywhere in the Philippines.
  • $9,600 annual compensation.
  • Full-time independent contractor role.
  • Opportunity to work with a fast-paced tech startup.
  • Chance to contribute to a mission focused on affordable housing and financial independence.

Interested in this position?

Apply directly on the company website

Apply Now

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