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Regional Host Account Manager

2 weeks, 3 days ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised
View All Jobs 16

Description

  • Coach, develop, and manage a team of Host Account Managers.
  • Monitor regional KPIs such as occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health.
  • Conduct regular one-on-ones, performance reviews, and coaching conversations.
  • Serve as the senior escalation point for complex host issues.
  • Identify risks across the regional portfolio and implement proactive solutions.
  • Partner with Product, Operations, Trust & Safety, Member Support, and Data teams.
  • Support hiring, onboarding, and ramping of new Host Account Managers.
  • Stay close to workflows, policies, and platform capabilities to support the team effectively.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Client Success, or Host Relationship Management.
  • At least 2 years of people leadership experience.
  • Demonstrated success coaching individuals into high-performing team members.
  • Ability to manage competing priorities while balancing leadership and operational execution.
  • Strong ability to interpret performance metrics, identify trends, and turn insights into action.
  • Background managing high-touch customer or client relationships in fast-paced, service-oriented environments.
  • Experience in property management, hospitality, real estate, or marketplace businesses is strongly preferred.
  • Exceptional written and verbal communication skills.
  • Passion for PadSplit's mission and commitment to improving the host experience.
  • Must be authorized to work in the United States and complete E-Verify/I-9 requirements.

Benefits

  • Fully remote position.
  • Competitive compensation package.
  • Equity incentive plan.
  • Company-wide bonus opportunity.
  • National medical, dental, and vision plans.
  • Company-provided life insurance.
  • Optional accidental insurance, FSA, and DCFSA benefits.
  • Unlimited PTO with 11 company-observed holidays.
  • 401(k) plan.
  • 12 weeks of paid leave for both birth and non-birth parents.

Interested in this position?

Apply directly on the company website

Apply Now

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