Customer Support Representative (Mexico)

1 month ago
Full-time
Junior
Customer and Technical Support
Owner.com

Owner.com

Owner.com is the ultimate solution for restaurant owners, providing online ordering, automated marketing, and custom websites to boost sales and brand presence.

Internet Software & Services
11-50
Founded 2020
$29M raised

Description

  • Respond quickly and accurately to a high volume of inbound phone calls, and handle chats and emails from customers and their guests.
  • Manage inbound and outbound communications to provide white‑glove solutions and timely issue resolution.
  • Maintain customer satisfaction levels over 90% through consistent, high-quality support.
  • Log all activities and customer interactions in Salesforce.
  • Communicate and collaborate with teammates via Slack to troubleshoot and escalate issues as needed.
  • Provide precise, bilingual support in Spanish and English across channels.
  • Work assigned shifts (typically 7am–4pm or 11am–8pm PST), including weekend coverage and flexibility for morning/evening shifts.

Requirements

  • Customer-facing support experience, preferably at a software company.
  • Fluent Spanish and English speaker with excellent spoken and written communication in both languages.
  • Designated work-from-home area with high-speed internet and minimal interruptions/background noise.
  • Experience working in a fast-paced, KPI-focused environment and strong attention to detail.
  • Experience with telephony systems such as Talkdesk or RingDNA.
  • Availability to work full-time from anywhere in Mexico with shifts ranging 7am–4pm or 11am–8pm PST and open weekend availability.
  • Strong time-management and client-facing skills.
  • Past experience with restaurants is a strong plus.

Benefits

  • Estimated yearly compensation approximately equivalent to $20,000 USD (local).
  • Comprehensive health coverage.
  • Work-from-anywhere (remote role) within Mexico.
  • Unlimited PTO plus additional company perks.

Interested in this position?

Apply directly on the company website

Apply Now

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