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Customer Support Representative (Costa Rica)

5 months, 2 weeks ago
Costa Rica
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM E-commerce Salesforce
Apply Now
Owner.com

Owner.com

Owner.com is the ultimate solution for restaurant owners, providing online ordering, automated marketing, and custom websites to boost sales and brand presence.

Internet Software & Services
11-50
Founded 2020
$29M raised
View All Jobs 28

Description

  • Deliver hospitality-driven, empathetic support across high-volume inbound calls, chats, and emails.
  • Take ownership of complex and high-priority customer issues from first contact through resolution.
  • Use structured problem-solving and sound judgment to balance immediate needs with long-term solutions.
  • Maintain a 90%+ customer satisfaction score while preserving quality and accuracy.
  • Document customer interactions clearly and thoroughly in Salesforce.
  • Collaborate with teammates in Slack to provide consistent support and a strong team experience.
  • Share knowledge, feedback, and best practices to improve team performance.
  • Identify recurring issues and surface insights to improve tools, processes, and documentation.

Requirements

  • 3-5+ years of customer support or customer service experience, ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments.
  • Proven success in a high-volume, fast-paced support role with clear performance expectations.
  • Fluency in Spanish and English (C1/C2), with strong written and verbal communication in both languages.
  • Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
  • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert.
  • Experience working in a CRM environment, with Salesforce preferred.
  • Familiarity with telephony systems such as Talkdesk, RingDNA, or similar tools.
  • Strong attention to detail and the ability to manage multiple workstreams across calls, chats, and emails.
  • Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations.
  • A reliable home workspace with stable, high-speed internet and minimal background noise.
  • Experience in hospitality, restaurants, retail, or other high-volume customer-facing service environments, preferred.
  • Experience supporting restaurant owners, small business owners, or hospitality-focused businesses, preferred.
  • Familiarity with support metrics such as CSAT, QA, AHT, FCR, and SLAs, preferred.
  • Experience working on a remote or distributed team and collaborating across time zones, preferred.

Benefits

  • Estimated yearly compensation of the local equivalent to $20,000 USD ($1,666 USD/month).
  • Comprehensive health coverage.
  • Remote work.
  • Unlimited PTO.
  • Additional fun perks.

Interested in this position?

Apply directly on the company website

Apply Now

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