RemoteLeaf Logo
Log in Sign up

Enterprise Customer Success Manager

5 months, 1 week ago
France, Sweden, Switzerland, United States, Canada, United Kingdom, Denmark, Estonia, Ireland, Netherlands, Portugal
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Overstory

Overstory

Overstory uses AI and satellite imagery to prevent wildfires and power outages by analyzing vegetation for electric utilities.

Utilities
11-50
Founded 2018
$25M raised
View All Jobs 6

Description

  • Manage 1-3 strategic California utility accounts as the primary point of contact and trusted advisor.
  • Build and expand relationships with key stakeholders across customer organizations.
  • Coordinate with technical teams to plan and deliver work on time and at high quality during the delivery season.
  • Drive change management and product adoption within large utility organizations.
  • Help customers embed Overstory into their workflows and build internal champions.
  • Identify and execute expansion opportunities, including upsells and new product adoption.
  • Work closely with the product team to inform the roadmap based on customer needs.

Requirements

  • 5+ years of experience in a customer-facing role managing complex projects from start to finish.
  • Experience working with California-based utilities.
  • Demonstrated track record of driving measurable outcomes in the utility sector.
  • Experience leading change management in large, complex utility organizations.
  • Commercial experience in customer success, consulting, or an equivalent business-growth role.
  • Willingness to travel locally for on-site customer visits, with occasional travel for industry conferences.
  • Driver's license required.
  • Strong empathy and relationship-building ability.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong project management and multi-project coordination skills.
  • Commercial mindset with the ability to drive conversion, retention, and growth.
  • Preferred location/time zone: San Francisco Bay Area / PST.

Benefits

  • Equity and a competitive salary.
  • Flexible working environment with significant autonomy.
  • Remote working budget.
  • Educational budget and time to develop new skills.
  • Mission-driven work focused on reducing wildfires and protecting natural resources.
  • Opportunity to work with a vibrant, supportive, globally distributed team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bluesight

Senior Customer Success Manager - Strategic Accounts

Bluesight 51-250 Pharmaceuticals

Bluesight is hiring a remote Senior Customer Success Manager, Strategic Accounts to grow and retain key healthcare technology customers by strengthening executive partnerships, increasing solution adoption, and driving measurable customer and revenue value.

United States Full-time Senior Customer Success Manager
$100k-$115k
Salesforce
9 hours, 34 minutes ago
Podium

Strategic Customer Success Manager - Enterprise (OEM)

Podium 1K-5K Internet Software & Services

Podium is seeking a Strategic Customer Success Manager to support enterprise automotive OEM clients, drive adoption and measurable value from its AI-powered interaction platform, and increase retention and revenue.

United States Full-time Mid Level Customer Success Manager
CRM
9 hours, 34 minutes ago
Maven Clinic

Customer Success Director

Maven Clinic 251-1K Health Care Providers & Services

Maven Clinic is seeking a strategic Customer Success Director to manage complex employer partnerships through its health plan channel, driving retention, renewals, expansion, and measurable business and clinical outcomes.

United States Full-time Lead Customer Success Manager
$150k-$175k
CRM Looker Salesforce
9 hours, 34 minutes ago
Agiloft

Strategic Customer Success Manager – Remote

Agiloft 51-250 Capital Markets

Agiloft is hiring a Strategic Customer Success Manager to guide high-value customers through adoption, value realization, retention, and growth across complex SaaS engagements.

United Kingdom Full-time Senior Customer Success Manager
9 hours, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers