Enterprise Customer Success Manager

3 months, 3 weeks ago
Overstory

Overstory

Overstory uses AI and satellite imagery to prevent wildfires and power outages by analyzing vegetation for electric utilities.

Utilities
11-50
Founded 2018
$25M raised

Description

  • Manage 1-3 strategic California utility accounts as the primary point of contact and trusted advisor.
  • Build and expand relationships with key stakeholders across customer organizations.
  • Coordinate with technical teams to plan and deliver work on time and at high quality during the delivery season.
  • Drive change management and product adoption within large utility organizations.
  • Help customers embed Overstory into their workflows and build internal champions.
  • Identify and execute expansion opportunities, including upsells and new product adoption.
  • Work closely with the product team to inform the roadmap based on customer needs.

Requirements

  • 5+ years of experience in a customer-facing role managing complex projects from start to finish.
  • Experience working with California-based utilities.
  • Demonstrated track record of driving measurable outcomes in the utility sector.
  • Experience leading change management in large, complex utility organizations.
  • Commercial experience in customer success, consulting, or an equivalent business-growth role.
  • Willingness to travel locally for on-site customer visits, with occasional travel for industry conferences.
  • Driver's license required.
  • Strong empathy and relationship-building ability.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong project management and multi-project coordination skills.
  • Commercial mindset with the ability to drive conversion, retention, and growth.
  • Preferred location/time zone: San Francisco Bay Area / PST.

Benefits

  • Equity and a competitive salary.
  • Flexible working environment with significant autonomy.
  • Remote working budget.
  • Educational budget and time to develop new skills.
  • Mission-driven work focused on reducing wildfires and protecting natural resources.
  • Opportunity to work with a vibrant, supportive, globally distributed team.

Interested in this position?

Apply directly on the company website

Apply Now

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