Senior Data Scientist - Member Experience

5 hours, 34 minutes ago
Full-time
Senior
Data Science and Analytics
OURA

OURA

Oura Ring: The world's first wellness ring for accurate sleep and activity tracking, empowering users to make optimal daily choices for improved performance and well-being.

Health Care Providers & Services
251-1K
Founded 2013
$159M raised

Description

  • Build and maintain a quality scoring classifier for support interactions using NLP and LLM-based approaches.
  • Design and develop support performance metrics and analytics beyond volume and satisfaction reporting.
  • Improve forecasting models for support volume, capacity, and staffing demand.
  • Build the data layer linking support interactions to member identities and lifecycle data.
  • Partner with MX, operations, and cross-functional stakeholders to translate business needs into scalable data solutions.
  • Create recurring dashboards, reporting tools, and decision-support systems for support quality and operational performance.
  • Transform fragmented operational data into trusted, actionable insights and production-ready systems.
  • Support analyses connecting support quality, NPS, and CSAT to retention and churn.

Requirements

  • 6+ years of experience in data science, machine learning, or advanced analytics.
  • Strong proficiency in SQL and Python.
  • Experience building analytical data models, machine learning workflows, and production-quality measurement systems.
  • Experience building and evaluating NLP or LLM-based models, including structured evaluation and model quality monitoring.
  • Experience with forecasting, time series modeling, or similar quantitative methods.
  • Strong data engineering intuition and experience unifying data across multiple systems.
  • Experience with cloud and data platforms such as Databricks, AWS, dbt, Snowflake, or similar tools.
  • Ability to communicate complex analytical concepts to non-technical partners.
  • Experience working with cross-functional and distributed teams in fast-moving environments.
  • Experience with customer support, contact center, CX, or operations data (preferred).
  • Experience defining or operationalizing business KPIs for vendor management, service quality, or member experience (preferred).
  • Experience in subscription, membership, consumer technology, or digital health businesses (preferred).

Benefits

  • Competitive salary and equity packages.
  • Health, dental, and vision insurance.
  • Mental health resources.
  • An Oura Ring plus employee discounts for friends and family.
  • 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
  • Paid sick leave and parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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