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Full - Time Customer Service Representative (Remote GA)

2 hours, 2 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012
View All Jobs 143

Description

  • Develop a strong understanding of Oscar’s processes, procedures, tools, and business model.
  • Work with members, brokers, providers, and vendors through multiple communication channels based on assignment needs.
  • Manage an assigned caseload while meeting service delivery, productivity, and quality expectations.
  • Build working relationships with internal and external partners.
  • Support leadership by identifying issues and using established escalation pathways.
  • Monitor and track the status of assigned work-in-progress issues.
  • Escalate and resolve issues to support appropriate turnaround times.
  • Participate in process improvement projects.
  • Comply with operational, regulatory, and compliance standards related to member PHI.
  • Follow all applicable laws and regulations in the course of work.

Requirements

  • 1+ years of experience in a high-volume or customer-focused setting.
  • 6+ months of healthcare experience.
  • High school diploma or GED.
  • Must reside in Georgia.
  • Availability to work a full-time Monday through Friday schedule.
  • Preferred: strong quantitative or analytical skills for identifying or solving problems.
  • Preferred: bilingual fluency in Spanish and English with full professional proficiency in reading, writing, and speaking.
  • Preferred: experience manipulating and entering accurate data.
  • Preferred: advanced Google Suite or Microsoft Office capabilities.

Benefits

  • $19.00 per hour base pay.
  • Eligible for employee benefits.
  • Monthly vacation accrual at a rate of 15 days per year.
  • Medical, dental, and vision coverage.
  • 11 paid holidays.
  • Paid sick time and paid parental leave.
  • 401(k) plan participation.
  • Life and disability insurance.
  • Paid wellness time and reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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