CGA Production Support Specialist

10 minutes ago
Full-time
Junior
Customer and Technical Support
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012

Description

  • Manage or escalate complex issues that fall outside conventional workflows.
  • Handle internal and external escalated transactions while meeting service-level agreements.
  • Review workflows and recommend improvements to processes and departmental quality.
  • Serve as a point of contact for other business teams to improve feedback loops and identify member issue trends.
  • Support service operations representatives through multiple communication channels.
  • Ensure work complies with applicable laws, regulations, and internal requirements.
  • Report inventory trends and relevant findings to leadership.
  • Perform other assigned responsibilities.

Requirements

  • At least 2 years of experience in a fast-paced, volume-based work environment.
  • At least 2 years of strong quantitative or analytical experience focused on problem-solving.
  • High school diploma or GED.
  • Bachelor’s degree preferred.
  • Advanced Google Workspace or Microsoft Office skills, or willingness to learn, preferred.
  • Advanced Operations Certificate, such as Lean Six Sigma, preferred.
  • Previous project oversight experience preferred.
  • Experience working across multiple systems preferred.
  • Experience with conflict management and providing feedback preferred.
  • Strong verbal, written, and interpersonal communication skills preferred.

Benefits

  • Base salary of $43,966–$57,706 per year.
  • Medical, dental, and vision insurance.
  • Unlimited vacation program, 11 paid holidays, and paid sick time.
  • Paid parental leave.
  • 401(k) plan participation.
  • Life and disability insurance.
  • Paid wellness time and reimbursements.
  • Annual performance bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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