RemoteLeaf Logo
Log in Sign up

Process Server Performance Specialist

47 minutes ago
United States
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
Apply Now
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974
View All Jobs 3

Description

  • Manage a portfolio of underperforming process servers and monitor their daily performance metrics.
  • Identify performance trends and proactively address issues before they escalate.
  • Contact disengaged or underperforming servers to understand blockers and restart stalled jobs.
  • Provide direct, actionable coaching with clear expectations and improvement deadlines.
  • Hold servers accountable to performance benchmarks and follow up when expectations are not met.
  • Answer questions and resolve day-to-day obstacles preventing timely job completion.
  • Maintain positive and engaging interactions during difficult performance conversations.
  • Track recurring or systemic blockers and escalate them to Leadership.
  • Partner with Recruiting to address territory coverage gaps caused by performance issues.

Requirements

  • Current ABC Legal employee; internal applicants only.
  • High school diploma or GED required.
  • Experience coaching, training, or managing performance.
  • Formal performance-management experience preferred.
  • Excellent written and verbal communication skills, including comfort with difficult conversations.
  • Strong analytical skills and ability to translate performance data into action.
  • Proficiency with Microsoft Word and Excel.
  • Familiarity with legal processes preferred.
  • Ability to work remotely from Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, or Florida.

Benefits

  • Pay range of $15.00–$17.00 per hour.
  • Full-time schedule.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays annually.
  • Life, AD&D, and long-term disability insurance.
  • Health care and dependent care flexible spending accounts.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

skillerszone

Data Entry Specialist

skillerszone

Wheel the World is seeking a remote data entry and administrative support professional to maintain accurate records and support efficient business operations.

United States Full-time Entry Level Operations Specialist
$42k-$102k
1 hour, 17 minutes ago
skillerszone

Data Entry Specialist

skillerszone

Wheel the World is seeking a remote data entry and administrative support professional to maintain accurate records and support daily operations for an organization focused on accessible travel.

United States Full-time Entry Level Operations Specialist
$42k-$102k
1 hour, 32 minutes ago
skillerszone

Data Entry Specialist

skillerszone

Wheel the World is seeking a remote data entry and administrative support professional to maintain accurate records, resolve data inconsistencies, and support day-to-day operations.

United States Full-time Entry Level Operations Specialist
$42k-$102k
1 hour, 32 minutes ago
skillerszone

Data Entry Specialist

skillerszone

Wheel the World is hiring a remote data entry and administrative support professional to maintain accurate records, manage information, and support operations that advance accessible travel.

United States Full-time Junior Operations Specialist
$42k-$102k
1 hour, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers