Manager, Quality – Commercial Site Onboarding (East Coast)

17 hours, 15 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Orca Bio

Orca Bio

Orca Bio is revolutionizing allogeneic cell therapy with next-gen therapies for better outcomes and fewer risks, transforming lives through precision and innovation.

Pharmaceuticals
51-200
Founded 2016
$192M raised

Description

  • Lead end-to-end onboarding for commercial sites in alignment with company quality standards.
  • Coordinate account management, case management, operations, logistics, and commercial teams to support site implementation.
  • Conduct site assessments and audits for compliance with quality standards and industry regulations.
  • Establish onboarding timelines, objectives, milestones, and progress reporting for stakeholders.
  • Identify and resolve onboarding challenges or delays while keeping clients and internal teams informed.
  • Train commercial partners on systems, tools, and onboarding best practices.
  • Serve as the primary client contact throughout onboarding, addressing questions and issues promptly.
  • Gather stakeholder and client feedback to improve onboarding processes.
  • Maintain onboarding documentation, policies, procedures, and resources.
  • Partner with Quality Assurance to ensure onboarding deliverables meet quality standards.

Requirements

  • Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field, or equivalent work experience.
  • 3–5 years of experience in onboarding, project management, or quality assurance.
  • Experience managing complex projects involving multiple stakeholders.
  • Knowledge of quality management principles and practices.
  • Strong communication and relationship-building skills with internal teams and external clients.
  • Highly organized with strong attention to detail and problem-solving ability.
  • Ability to work independently, prioritize work, and meet deadlines in a fast-paced environment.
  • Must reside on the East Coast and be able to travel 25–50% to assigned Authorized Treatment Centers.
  • Proficiency with project management software, CRM tools, and Microsoft Office Suite (preferred).
  • Experience in commercial site operations, healthcare administration, FACT, or a similar industry (preferred).

Benefits

  • Pre-IPO equity and annual bonus eligibility.
  • Competitive medical, dental, and vision coverage.
  • Paid time off.
  • 401(k) plan.
  • Life, accidental death, and disability coverage.
  • Parental leave benefits.
  • Subsidized daily lunches and snacks at on-site locations.

Interested in this position?

Apply directly on the company website

Apply Now

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