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Senior Client Enablement Consultant (Remote)

6 hours, 34 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Opus 2

Opus 2

Opus 2 specializes in providing innovative legal software and services that enhance litigation and arbitration processes, offering advanced document management, court reporting, and AI-assisted solutions to support legal teams globally.

IT Services
251-1K
Founded 2008
View All Jobs

Description

  • Lead end-user and train-the-trainer training sessions on Opus 2 software.
  • Support and eventually lead custom and ad-hoc training workshops for end clients.
  • Create and adapt training content and materials for educational activities.
  • Plan and coordinate training sessions with clients to ensure their core needs are covered.
  • Maintain records of client training attendance and session duration.
  • Provide post-training support to help build long-term client relationships and success.
  • Capture, review, and route customer feedback to internal stakeholders and close the loop with clients.
  • Deliver internal training on new solution areas, product enhancements, and new features.
  • Act as a trusted advisor and advocate for Opus 2 and its software.
  • Develop domain expertise in the solution areas and understand the competitive landscape.

Requirements

  • 2+ years of experience in a software training role.
  • Previous experience in LegalTech or at a law firm is advantageous.
  • Strong, engaging presence and the ability to think on their feet.
  • Professional, courteous, and confident communication skills.
  • Proactive and flexible attitude in a fast-paced software company.
  • Highly organized and able to work on own initiative.
  • Good understanding of computer hardware and software.
  • Remote role based in the United States.

Benefits

  • 401(k) contribution.
  • 21 days annual holiday plus length-of-service holiday entitlement.
  • Flexible working.
  • Loyalty Share Scheme.
  • Healthcare, dental, and vision insurance.
  • Life, short-term, and long-term disability insurance.
  • Calm and mindfulness sessions.
  • Paid day off to volunteer for charity work.

Interested in this position?

Apply directly on the company website

Apply Now

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