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Customer Support Coach

6 hours, 45 minutes ago
Indonesia, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 7

Description

  • Support existing hotel customers daily in using Cloudbeds software.
  • Resolve customer inquiries via phone, email, chat, and other support channels.
  • Troubleshoot issues and make outbound calls for escalated cases.
  • Build strong customer relationships to support loyalty, retention, and software adoption.
  • Gather customer feedback and product requirements for future releases.
  • Use training materials and attend company training sessions to stay current on system updates.
  • Create and update training materials and support resources.
  • Advocate for customers and share feedback with internal teams to improve the platform.

Requirements

  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles such as Front Desk, Night Auditor, Revenue Manager, or General Manager.
  • Previous customer service experience is a plus.
  • Native or fluent English.
  • Excellent communication skills and a positive attitude.
  • Excellent problem-solving skills and emotional intelligence.
  • Strong learning agility.
  • Compatible graduation course or more than 2 years of proven experience in the area.
  • Comfort with computers and systems.
  • Excellent internet/Wi-Fi connection.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays for an extra-long weekend every month.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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