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Litigation & Appraisal Adjuster (Remote, US)

1 month ago
United States
Full-time
Senior
Operations Specialist
Operations
Agile
Apply Now
Openly

Openly

Openly offers premium home insurance solutions, specializing in comprehensive coverage tailored to high-value properties, while simplifying the quoting process through the use of data and technology for a seamless customer experience.

Insurance
51-250
Founded 2017
$238M raised
View All Jobs 2

Description

  • Manage end-to-end handling of homeowner property claims in litigation and appraisal from assignment through final resolution, including supplements and post-resolution activity.
  • Drive litigation development and strategy by partnering with defense counsel and providing guidance on case posture, exposure, and resolution path.
  • Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology.
  • Conduct thorough claim investigations, including policy review, coverage analysis, and damages evaluation on complex homeowner property claims.
  • Examine claims for subrogation opportunities and potential fraudulent issues.
  • Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed.
  • Independently scope and write property damage estimates using Cotality, and critically review estimates prepared by others.
  • Maintain thorough file documentation and update reserves accurately throughout the life of the claim.
  • Provide timely customer service and claim updates to insureds, claimants, agents, attorneys, and leadership.
  • Negotiate claim settlements with insureds, claimants, public adjusters, attorneys, and vendors to achieve fair outcomes.

Requirements

  • 5+ years of homeowner claims experience, including litigation matters from assignment through resolution.
  • Proven ability to independently scope and write property estimates in Cotality (formerly CoreLogic).
  • Experience managing the appraisal process from invocation through award.
  • Strong verbal negotiation skills and experience collaborating with defense partners on litigation strategy and resolution.
  • Experience with formal claim handling, reservation of rights, coverage position letters, and related correspondence.
  • Active adjuster license(s) or eligibility to obtain licenses in all required states, with licensure maintained as a condition of employment.
  • Experience in a remote or hybrid claims environment and the ability to work from home without distraction.
  • Proficiency in Microsoft and Google productivity tools.
  • Exceptional written and verbal communication skills for diverse audiences including policyholders, public adjusters, contractors, experts, and legal counsel.
  • Strong organization, time management, and multitasking abilities.
  • Tech-savvy with comfort using high-end technology tools for adjusting.
  • Ability to work highly independently, make difficult decisions without constant direction, and manage a complex workload in a fast-paced environment.
  • Agile, adaptable, and change-ready mindset in a rapidly growing company.
  • Experience handling claims in Oklahoma and other West Coast states (preferred).
  • Auto Physical Damage (APD) experience (preferred).
  • Innovative mindset with a track record of contributing to process improvement (preferred).
  • Experience with MacBook and Google Suite products in claims handling (preferred).
  • Bachelor’s degree or equivalent combination of education and experience (preferred).
  • CPCU, AIC, or another relevant professional designation (preferred).

Benefits

  • Remote-first culture.
  • Competitive salary and equity.
  • Comprehensive medical, dental, and vision insurance.
  • Life and disability coverage, including voluntary options.
  • Up to 8 weeks of paid parental leave, with potential additional leave through STD for birthing parents.
  • 401(k) company contribution of 3% of gross income, even if the employee does not contribute.
  • $1,500 work-from-home stipend.
  • $2,000 annual professional development fund.
  • $50 per month through the Be Well Program for overall well-being.
  • Paid volunteer service hours.
  • Referral program and reward.
  • Budgeted salary range of $70,000 to $90,000 USD, with full salary range of $60,750 to $112,250 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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