Senior Solutions Engineer - AirDial

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Serve as the subject matter expert on POTS line replacement and competitor products and features.
  • Support resellers during pre-sale and implementation for strategic AirDial opportunities.
  • Engage with code enforcement officials and AHJs to resolve compliance issues and obtain jurisdictional approval.
  • Conduct on-site demonstrations for life-safety AirDial deployments when needed.
  • Respond to customer cyber and risk assessment evaluations for AirDial deployments.
  • Own proof-of-concept deployments for strategic reseller opportunities.
  • Lead the technical sections of RFP responses for AirDial opportunities.
  • Translate reseller requirements into formal product requests and maintain implementation and support documentation.
  • Develop and deliver technical training and demos for resellers, partners, and internal teams.
  • Collaborate with product and marketing teams to create market-specific differentiating content.
  • Use AI to identify and streamline process and automation improvements.

Requirements

  • 3+ years of experience with communication systems supporting life-safety functions such as fire alarm panels, elevators, areas of refuge, or red phones.
  • 3+ years of hands-on installation and support of analog POTS and POTS line replacement solutions, including packet-based systems for life-safety communications.
  • 2+ years of customer-facing IP network and VoIP advanced support in a cloud-based service provider environment.
  • Direct experience responding to end-customer cyber and risk assessments.
  • Direct experience with code compliance and enforcement at the state, county, and municipal levels for fire-life-safety and elevator/lift communications.
  • Strong telephony installation and low-voltage wiring skills, including discovery, testing, termination, and cable management.
  • Working knowledge of fire panels, call boxes, and elevator controllers, including protocols and analog telephone interconnection.
  • Detailed knowledge of fire-life safety compliance at NFPA, state, and local levels.
  • Ability to work flexible hours and travel to customer sites in North America on short notice.
  • Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.
  • Self-starter who requires minimal day-to-day oversight.
  • Bachelor’s degree from an ABET-accredited institution in a technical discipline preferred, or an AA degree with relevant experience considered.

Benefits

  • Base salary range of $135,000 to $185,000 USD.
  • Regular employees may be eligible for bonus compensation.
  • Regular employees may be eligible for sales incentives as part of OTE.
  • Regular employees may be eligible for stock in the form of Restricted Stock Units (RSUs).

Interested in this position?

Apply directly on the company website

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