Operations Engineer - UK Remote (Contract)

2 weeks, 6 days ago
Contract
Mid Level
DevOps and Infrastructure
Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Support inbound calls during high-volume periods and help resolve or route escalated issues.
  • Respond to operational tickets within defined SLAs and maintain accurate ticketing documentation.
  • Monitor system alerts in Zabbix and OpsGenie during assigned shifts, including on-call rotations.
  • Perform root cause analysis for incidents and document findings clearly.
  • Handle escalated requests from Support, Engineering, and other internal teams.
  • Maintain the stability, performance, and availability of KAZOO environments.
  • Identify operational risks and take proactive action to prevent downtime.
  • Execute system and application updates during maintenance windows and validate results afterward.
  • Create and maintain process, procedure, and non-standard client configuration documentation.
  • Identify automation opportunities and partner with leadership and engineering on improvements.

Requirements

  • 3+ years of Linux server administration experience.
  • Strong troubleshooting skills in production environments.
  • Experience working within SLA-driven support models.
  • Ability to work independently and prioritize effectively.
  • Excellent written and verbal communication skills.
  • Experience administering FreeSWITCH or Kamailio is preferred.
  • Experience with SIP troubleshooting and PCAP analysis is preferred.
  • Familiarity with monitoring tools such as Zabbix and OpsGenie is preferred.
  • Experience supporting VoIP or telecommunications platforms is preferred.
  • Must currently reside in England/UK.
  • Availability to work Thursday–Sunday, 7:00 AM–5:00 PM GMT.

Interested in this position?

Apply directly on the company website

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